iPhone Screenshots

Description

The Nice inContact Mobile App

You will need an inContact Business Unit to use the TernioSwitch

The TernioSwitch is a virtual Max Agent on your mobile device. Agents no longer need to be restricted to an office building.

All your field employees can be tied into your contact center by using the TernioSwitch. The app will increase efficiency and add to your customer’s support and experience. Harness your entire workforce.
To start, go to www.ternioswitch.com to register your company. Once registered, you can simply add agents individually or as a group giving them immediate access. Each agent logs into the TernioSwitch using their current InContact credentials.

HOW IT WORKS
Agents open the TernioSwitch App on their mobile device. Once the App is open, the agents control their available status on the go. They can switch from “Off Duty” to any specific state that the company has setup. They can transfer or conference calls to other agents on the team, as well as to any skill that has been setup. Marquees and company scripts popup keeping agents informed and on point.

What’s New

Version 2.1

Bug Fixes:
Login screen required fields.
Assorted bug fixes.
Support ticket OS update.

Information

Seller
Ternio, LLC
Size
8.8 MB
Category
Productivity
Compatibility

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© Ternio, LLC.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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