Screenshots

Description

Deliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction.

The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users.

* iPhone App syncs with textline.com for both Mobile and Desktop use
* Multiple Phone Numbers for different Departments
* Text Message as a Team with accounts for multiple Agents
* Assignments: Assign Conversations to Team Members
* Whispers: Include notes inline with Customer Conversations
* Shortcuts: Store templates for frequently used business text replies
* Address Book: Save searchable notes about your loyal customers
* Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive
* Auto Responses: Send an automated greeting or a special message for offline hours
* Availability: Toggle your status from Available to Away
* Scheduled Messages: Compose a text message to be sent later
* Facebook Messenger: Add your Facebook page as an additional Department
* NPS: Send Net Promoter Score surveys via SMS
* Integrations: Connect Textline to Zendesk, Slack, and Zapier

What's New

Version 1.1.0

Updated UI, branding, and colors

Ratings and Reviews

3.7 out of 5
6 Ratings
6 Ratings
peteberman

Great app needs notifications

Great app. Awesome solution to communications with great features like shared shortcuts. MAJOR drawback is super weak notifications and sluggish use on ios. Slow to update, compared to most apps. There is no badge icon to show messages like every other communications app. I use several small communications apps like Boomerang and Voxer they all have way better notifications. Customer service is great and responsive. Notifications and sluggish need to be solved to make it scaleable and long term use able.

Puccamix19908

Needs better notifications on the phone

I run a business and personally LOVE textline however I’m irritated it doesn’t give me a proper notification badge about new messages on the phone. It pops up with all my notifications but it can really go missed along with everything else.
Also, when I open the contact details on my phone, I would really like to be able for o click it and call out. Copying and pasting is quite silly.

UnsatisfiedUser77

Frequently unusable

Frequently, my business partners and I open the app to answer customers and can see nothing but a white screen. This has been going on for months, which I think is acceptable from a paid app.

Information

Seller
Textline, Inc
Size
15.7 MB
Category
Business
Compatibility
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2016 Textline, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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