The Habit Burger Grill 4+

Edge case for redeeming rewards needs to be fixed

// edit: Habit burger followed up with me, and hopefully they will fix the issue. If you have any problems, don’t hesitate to contact them!

If you redeem an award and your payment somehow fails to go through, the reward will be redeemed and you will have to pay the full cost of the items that the reward was meant for. In particular, I used the reward for the free birthday char burger. I tried to pay, it failed for no reason(I know I entered my saved card’s pin correctly), I tried to pay again, the app told me I redeemed already and I had to wait, I waited 1 minute, and pressed pay once more, only to realize I paid for the full price without the free burger. Yes maybe I should’ve realized that the award was already redeemed on a failed order, but I wasn’t used to this erroneous behavior. I love the app but this ticked me off.

Developer Response ,

Thank you for your feedback. We’d like to learn more and make this right for you. Please contact us here: https://www.habitburger.com/contact-us/

Great food, poor adherence to the ordered specifics

I love The Habit when I go in personally, every time. No problems. Great food, great service, relaxed dine in. However, it seems either through door dash OR this app—and idk if it’s just this particular location—but I’ve ordered four times and three out of the four times thus far, I haven’t received the side ranches and ketchups for my order. And this last order of $70+ I didn’t receive my drink nor the extra fry with the side meal. And to boot, not even any ranch for the salad dressing for my variety meal salad… I’m getting pretty disappointed and even if the food is great, I’ll probably end up not ordering from here through any apps anymore. It’ll be a once in a blue moon kind of meal when I’m conveniently by it.

Update: Ordering on this app is not worth it simply because you can’t get your money back UNLESS through the doordash app for items never put into the order. The company will just send you coupons for a few bucks in replacement of two orders of fries, two orders of onion rings, a tempura green beans, and a garden salad all without any ranch to speak of. I wish I could post a picture of the one bag I got with the sandwiches and nothing else in my $45 dollar order.

Lesson of the month: order through DoorDash, they have proper compensation for missing items when not delivered… I really just wanted my food as I ordered it man.

Developer Response ,

Thank you for your feedback. We’d like to learn more and make this right for you. Please contact us here: https://www.habitburger.com/contact-us/

Poor curbside service

This is my second time doing curbside service at this particular habit, the first time was flawless, placed my order online and just waited 5 minutes at the most. This time I downloaded the app, placed my order and in prob 5 minutes I got a text saying my order was ready. I went to the curbside parking spots (2) but the other customer decided to take both of them. I parked 2 spaces away and clicked the link to say I was there for pickup. Five minutes pass, I hit the retry button, Nada, another 5 minutes pass, hit the retry button, double nada, waited another 5 minutes, put my mask on went in talked to the woman at the counter and tried to explain to her what was happening, she asked my name and there sat on the counter, my order. A cold burger, cold sweet potato fries, cold green beans, oh because they had been sitting there for at least 15 minutes. Now the grand scheme of things this isn’t a big deal - you just need to know that even when an order is sitting ON THE COUNTER with a tag that says CURBSIDE it means NOTHING. There were 2 other people inside and a steady stream of drive-thru customers and no other curbside pickups while I was there. I agree with another reviewer - the drive thru line is abysmal too. That’s all folks. It’s a good thing I didn’t have ice cream and iced coffee drinks in my car from the nearby Target, oh wait, I did. Get it together guys!!