The official The North Face® app delivers a personalized experience that features content based on your location. VIPeak Rewards members can also easily access customized offers and their account information, including point balance and rewards certificates.
• Homepage content is customized according to your location.
• Quickly reference the phone number, store hours, or directions to your local The North Face® store.
• View current and upcoming weather conditions for your location, or another city.
• VIPeak Rewards members can see their total VIPeak points at-a-glance.
FEATURES FOR VIPeak REWARD MEMBERS
• VIPeak members can manage account information, including: point total, point history, Rewards certificate number, and monetary balance.
• Earn additional VIPeak points by checking in at The North Face®-approved locations and events.
• Receive push notifications about products, events, and more.
• Register for upcoming The North Face® events.
• Shop the largest and latest assortment of apparel, equipment, footwear and accessories.
• View product descriptions, features, and specifications.
• Read and write product reviews.
• Securely scan your credit card or driver’s license using your smartphone camera to quickly upload necessary purchasing information.
• Scan product barcodes to learn more about product details, read reviews, watch videos, and get recommendations for other products before making an in-store purchase.
If you are experiencing issues with the app or want to provide app feedback, please email us at appsupport at thenorthface.com so we can help.
- VIPeak UI updates
- UI enhancements on iPhone X
- Performance enhancements
Ratings and Reviews
Nice App, May Need Some Work
Update: I had some difficulty in getting the reward points for downloading the app, but it turns out the issue was more on my end with more than one profile. The developer emailed me very quickly and was able to resolve the issue just as fast. Great service, even better products!
Overall I like the App, but I've never received my 500 bonus points for downloading it and signing in. Every time I open it up, I get a message that it can't reward me the 500 points and to try again later. That's been 2 weeks or more. Easy to use, holds my data and has all the content you'd want. Just please fix the rewards points.
We apologize for the issues you are seeing. Please reach out to us at: appsupport at thenorthface.com and we'll be able to better help you get those 500 points.
The North Face App Support Team
I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.
Where do I begin? Many to list
The sign in doesn’t work so you can’t log into your account. You start browsing items but if you click one for details, there is no going back so you have to start browsing from the beginning. The North Face in general has one of the bad customer service brands out there so e mailing to customer service with issues won’t do much. The North Face should be glad that the weather is cold here and there are not many stores that make snow jackets. It is like dealing with Abercrombie & Fitch (in the past). The brand has cool image so every young ppl want to wear it but it’s got this bad customer service with attitude just like employees at Abercrombie & Fitch. You think of snow jacket and it’s this brand that is “Cool”. It’s a shame this good brand has such an attitude.
With Family Sharing set up, up to six family members can use this app.