Legendary Service. At Your Fingertips.

The Ritz-Carlton Mobile App allows you to navigate your journey and enhance your experiences at The Ritz-Carlton destinations around the world. As a Rewards member, you will enjoy exclusive, anticipatory benefits including Mobile Check-in with Room-Ready alerts (including Elite Benefits for Gold and Platinum members), Mobile Requests for anything you may need during your stay and Mobile Check-out to request a copy of your guest folio.

The app offers a distinctive digital experience allowing you to manage your account, track upcoming reservations and reserve future stays all from the palm of your hand.

To unlock these exclusive guest services, visit for more details.

- Available for iPhone, iPad and Apple Watch
- Add your Rewards membership card to Apple Wallet
- TouchID on iPhone and iPad for simpler sign-in
- Seamless use of maps to improve searches and directions to or from hotels
- Available in English, Chinese (Simplified), German, French and Spanish

- Search for hotels using your current location, an address or point of interest
- Browse hotel photos, maps and amenities before reserving, or simply call a hotel (varies by device)
- Find inspiration and ideas for upcoming adventures with articles from
Journey into The Ritz-Carlton
-Reserve The Ritz-Carlton hotels as well as other brands within the Marriott portfolio

- Add reservations to Apple Wallet and your calendars
- Save and manage hotels to allow for easier, faster rebooking
- One-touch calling to contact hotels directly
- Home screen updated to reflect current stays, allowing you to readily access reservation details and guest services during your stay

- Check in prior to your arrival and receive notification when your room is ready
- Gold and Platinum Elite members enjoy priority upgrades and priority late checkout
- Request a shoeshine, valet service or more fresh towels, via the app
- Request your eFolio without stopping at the front desk
- Curated recommendations for dining, spa and local attractions, as well as details on hotel events. Ability to make dining and spa reservations, via the app.

- Convenient enrollment in The Ritz-Carlton Rewards program
- Access to exclusive preferred rates
- Anywhere access to your account balance, nights, points and activity history
- View your SPG® and The Ritz-Carlton Rewards accounts and transfer points between them

What's New

Version 3.8.1

Please enjoy an enhanced app experience with our latest release:
- Bug fixes and improved app performance

Thank you for using The Ritz-Carlton App. We appreciate your loyalty and look forward to welcoming you again soon. Please contact us at mobile@ritzcarlton.comwith any feedback or questions.

Ratings and Reviews

4.7 out of 5

370 Ratings

370 Ratings

Nearly the same as the Marriott App

American Flexpress

It’s pretty much the same as the Marriott app. The biggest difference is the button in the lower right corner to switch through your account, reservations, and bookings. Instead of the Marriott logo, it has tabs that tells you where you are in the different screen tabs (which makes it less confusing). This review is before the Marriott and SPG rewards unification coming 8/18, so the apps may change.

Intuitive; gets the details right


Intuitive app that gets it right quickly and easily. Search quick and accurate.

Horrible Customer Service


Called in this evening, was given wrong information as a Marriott Gold Member after the unprofessional call was asked to get transfers to complete survey and was out on hold for 48minutes. I'd like a response where the multiple calls can be reviewed. I will be cancelling my membership with Marriott and Ritz Carlton and most likely my credit card as well- worst customer service of any hotel phone line I've ever dealt with.

Developer Response

Thank you for sharing your feedback. We are sorry to hear of your experience and would like to look into this immediately. Please contact us at

We look forward to speaking with you.


Marriott International
78.3 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Japanese, Simplified Chinese, Spanish
Age Rating
Rated 4+
© 2018 The Ritz-Carlton Hotel Company, L.L.C.


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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