Our new Smart Buckle collars use 3 levels of protection to keep your pets safe.
1. Unique online pet tag provides online profile for anyone who finds your pet. They can easily send their location to help you recover your pet.
2. Bluetooth collar works with a huge crowd locate network that may help find your pet.
3. Home Base wireless fence alerts you when your pet leaves the safe zone
Collars are water resistant, and provide step information for your pet
Bug Fixes, Save Logon Information
Ratings and Reviews
Forgot password and APP.
I advise to always, always remember your password bc you will not be able to reset it. I forgot my accounts password when I clicked on forgot password the app kicks me out of it. At first I was really excited because I thought finally if my dog ever gets out I will be able to locate him and bring my fur baby home where he’s safe and back with the family. I been trying to get a hold of the company via email but when I send them an email with the email they provides I get my email back saying message error the email is not valid. I am now hoping I get someone from the company attention so they can help me reset my password so I can use the app and collar as they promise. Please fix the app so this problem STOPS. It is very frustrating, annoying and a waste of time and money if someone can’t use what you promised. It would be great if the app and collar worked because It’s one less worry knowing if your dog gets out you’ll be able to locate them. It’s a peace of mind. but if the collar/app DOES NOT WORK than why have it and why promise people something that your not providing.
SOMEONE FROM SMART BUCKLE READ THIS MESSAGE AND PLEASE HELP ME RESET THE PASSWORD!!!
THANKS I WOULD APPRECIATE THE HELP.
Developer Response ,
We are sorry to hear you are having issues with the app, please email firstname.lastname@example.org and include your email address, phone number and phone version and we will resolve your issues.
No help no troubleshooting guide
Can’t get past downloading the program... system crashes every time I try to add my 3 collars.. asked for help, received a response, that didn’t correct the problem, asked for additional help.. and all I received was crickets... no phone number to call to have tech support walk you thru set up. All collars & both bases going back. Will be smarter with next supplier who I speak to over the phone! I’ll also let the ladies on “The Talk” know that the product their person recommended wasn’t user friendly & sadly could not be used.
Big waste of my hard earned money!!!
Not sure why my dogs picture will not save. Tried many many times to save and it will not. Cannot get it to send me an email to Confirm that it has been installed. Does not keep track of my dog and at this point, a BIG WASTE OF MONEY !!!DO NOT PURCHASE!!!! You people really need to be ashamed of yourself for taking people’s money for such rubbish!!!
Developer Response ,
Please try the latest version 2 there are many fixes. If this does not resolve your issues please email email@example.com and include your email address, phone number and phone version and we will make sure you get a collar that works. Thank You
With Family Sharing set up, up to six family members can use this app.