TIDY is a better way to keep your home clean, and it just got even easier with our new TIDY mobile app! At TIDY, each Homekeeper uses a smartphone to follow your specific To Dos. Want your Homekeeper to focus on your kitchen and master bedroom? Is dusting important to you? Should your Homekeeper skip or clean certain rooms like an office or guest room less often?
Our new mobile app let's you directly edit your To Dos, add cleanings, edit your plan, express your preferences, and more. TIDY To Dos are the ultimate To Do list... it's the To Do list that does itself!
Stay tuned for more updates soon, and learn more at tidy.com.
Ratings and Reviews
Be prepared to not have housekeepers show up, but you’ll be charged $40 to cancel within 24 hours.
We had several months worth of cleanings every two weeks, and 9/10 turned out great. Due to the human element, there were a few cleaners who just did not clean as thoroughly as others. All in all, the times they actually showed up, they got the job done. My problem is with the company and their policies regarding cancelling and being cancelled on. I had several instances where cleaners would confirm that they would clean, even report that they were on the way, and then cancel minutes before they were supposed to start, or not show up without any warning. After reading the fellow reviews, this seems to be a common issue. Again, I want to be as understanding as possible of the human element. Tidy attempts to reschedule the clean, but I never had this work out. Only once, after I reached out to them about this causing our household issues, did they offer a $10 coupon to our account. Yet, when I cancelled a clean about 24 hours ahead of time, I was charged $40. Not only that, but there is no warning that you’ll be charged on the app. The discrepancy between these numbers didn’t sit well with me, considering how many times I had been hung out to dry last minute by the cleaners irresponsibility.
DON’T WASTE YOUR TIME!!!
My husband and I utilized Tidy twice, we should have learned from our first experience. We schedule a Sunday morning 9:30am cleaning the first time. Their most expensive package with two housekeepers. At 9:00am we get a message saying one housekeeper isn’t coming so they will either only charge us 50% or we can have a credit for later use. We decided to go with one cleaner. She was just ok but there was no way she could complete the task of the house. We decided to give it a go again. This time on a Wednesday afternoon. My husband left work early to be available. Our clean up time was for 3:30... you guessed it at 3:00pm we get the dreaded email only one housekeeper is coming and they didn’t even give us the option to cancel the service! We don’t want a half clean house. And the fact that both of the emails came like clock work 30 mins prior to the scheduled time means they knew the 2nd housekeeper wasn’t coming and waited to notify us. This time the reason was, “you cleaner doesn’t service that area anymore.” It seems as though that is clearly something the service new well before 30 mins prior to the appointment. I will never use the app again and will make sure no one I know bothers wasting their time!
Worst Cleaning Service Ever
I have used Tidy twice now. The first time using Tidy I did the Tidy + for 2.5 hours of cleaning for $90. Extreme waste of time and money. My cleaner left way before she was scheduled to and said she had completed everything. Well, sad to say she did not complete everything and the things she did do were sub par. I had to go back over everything and do it myself. I contacted TIDY to tell them of my experience and they offered to give me a $90 credit to try their services again. The second time I had a much better cleaner, but I was supposed to receive this cleaning for free (my $90 credit) which I emailed ahead of time to confirm would be applied to my cleaning. Today I noticed they charged me the $90 for the second cleaning. The most annoying part is they have no phone numbers or over the phone customer service so I have to spend my time emailing back-and-forth with their concierge. I do not recommend this cleaning service or app as it is a complete waste of time.
With Family Sharing set up, up to six family members can use this app.