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TripAdvisor Hotels Flights Restaurants

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Millions of traveler reviews, photos, and maps from TripAdvisor. Plan and book your perfect trip. With over 225 million reviews and opinions by travelers, TripAdvisor makes it easy to find the lowest airfare, best hotels, great restaurants, and fun things to do, wherever you go. And booking options for hotels, restaurants and flights are just a tap away.

The TripAdvisor mobile app is free and easy to use.
• Browse millions of reviews, opinions and candid photos by travelers
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Customer Reviews

Customer service deceptive

I am presently spending my 4th night at this resort for a work trip. The first three nights had no issue. The fourth night after leaving my room for just over two hours I return to a room with my AC unit set to off - rather than the setting of 69 it was set to when I left. I called the front desk to inquire if someone had been in my room but was told absolutely not that there was a sensor on my unit that reset to off after two hours of non movement in the room. At first I was told engineering could remove that sensor setting but within 20 minutes I received a call with the communication that it had been set that way the entire time and nothing could be done to change it. However in the first three days of my stay my unit remained on 65-69 as I attended seminars and dinners and upon waking each morning. When I inquired about the staff who was knocking on every door in my hallway in the middle of the afternoon and attempted to enter my room after no answer (unable to with lock) I was assured I just must be mistaken and that no change had been made to my room that I must have had sufficient service in and out of my room for the other 24 hour windows for the last three days. Very dissatisfied due to the lack of trust earned by front desk personnel.

Villa Rina AWESOME!

Villa Rina is a wonderful place to stay for your trip along Italy's Amalfi Coast. The owner and hostess, Mrs. Rina, is so knowledgeable about the area (sights, shopping, restaurants, tours etc.) and she is a fabulous chef! You can book dinners with her at the Villa and they were some of our most delicious meals in Italy. Mrs. Rina is such a warm, kind hearted person and she welcomes each guest to her immaculate home (so clean), treating you as though you're family. The views from her villa are absolutely gorgeous! It's a great way to start each morning on her lovely terrace, amidst the lemon trees, overlooking the sea...and to end each tired day of touring, by soaking up the beautiful view. This is why you come to Amalfi...not to stay in town. There are many steps to reach the villa, but the hike is well worth the view and the impeccable, first rate service you will receive as a guest. We highly recommend this villa! Our only disappointment was that we had to leave.

Bugs in our room

We checked in yesterday and thought this was the most elegant hotel in the most fabulous location.

Unfortunately this morning we found ants crawling over the nightstand and dresser. We then told the front desk who said there was only one room left so we packed up our things and moved ourselves. The floors are comprised of many steps between the rooms but since time is valuable on vacation we did not want to wait for a bellman. Once in the new room we discover ants crawling on the balcony. Again we complain to the desk and they said we could move to a room that was just vacated but we must wait for the room to be cleaned. So here we sit. Watching the ants crawl on the balcony of our 'interim' room. Hoping we can salvage some sightseeing on this less than perfect day.

I understand things play out differently in different countries however I still feel customer service and cleanliness should always be a top priority.

TripAdvisor Hotels Flights Restaurants
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This app is designed for both iPhone and iPad
Offers Apple Watch App for iPhone
  • Free
  • Category: Travel
  • Updated:
  • Version: 12.2
  • Size: 84.7 MB
  • Apple Watch: Yes
  • Languages: English, Bokmål, Norwegian, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

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