Trunk Club is a personal shopping service featuring premium clothing for men and women. After you get started, your stylist—a real human being on our team—will contact you for a short consultation. They’ll hand-select clothing, shoes, and accessories from brands like Vince, Theory, Eton, rag & bone, Paige, Joie, and more, and ship them to your door. Try everything on at home and and pay only for the items you keep—send the rest back for free.
Trunk Club features:
• Premium brands, hand-selected and shipped to you by a real person.
• Prices on par with high-end department stores or boutiques.
• No monthly commitments—pay only for items you keep.
• Free shipping both ways.
• Message with your personal stylist to discuss how to look your best and review clothing options for your next trunk.
• Browse featured looks and share your style preferences with your stylist.
• Send photos or links to inspiration you find outside the Trunk Club app.
• Track your trunk and leave feedback during your home try-on.
• See all of the items you’ve kept from Trunk Club and suggestions on how to style them in outfits.
• Upload other items you own to share with your stylist and get suggestions on how to incorporate them in outfits.
If you have any questions or feedback, we’d love to hear from you at email@example.com.
We're constantly obsessing over how to make your next Trunk even better than the last one! When we sense that you may not have loved your last Trunk, we'll now give you some options to improve your next Trunk experience.
You asked for it and we heard you. Once you've decided what to keep in your Trunk, use our new Self Checkout feature to purchase your items directly from the app!
- Easy access to your return label when you're ready to send your Trunk back
- Enhancements to the Self Checkout experience
- Refinements to the messaging experience
- Squashed some bugs
As always, we love hearing from our customers. Have an idea for a new feature or a general bug you need us to squash? Let us know at firstname.lastname@example.org.
Ratings and Reviews
Terrible Customer Service
I received 3 or 4 trunks. No stylist ever really listened to me... no undergarments, no jewelry, no pointed toe shoes... that what I got in every trunk. There were some winner and items I really loved that I kept but maybe one item per box.
Then I kept a pair of $100+ jeans. Wore them twice and they started to unravel mid pant leg. I sent an explanation and pictures. I was IMMEDIATELY told it was a issue from wear and tear and not a defect in the product. I could not return. But she did send me a link for an article on how to fix my jeans myself... a 9 step sewing process that takes 25-35 min (per the article). Whaaaat???? The $100 jeans have a defect. I wore them twice. And now I get to spend 35 min and a trip to the craft store to try to fix my defect jeans???? I’m sure if I took these jeans back into a Nordstrom with a receipt I would be able to, at minimum, exchange them.
The kicker was when I pushed back and said her answer was unacceptable and the jeans clearly had a defect... she told me I was wrong and offered to send me my next scheduled trunk early!
Yes, please take more of my money, don’t listen at all about what I want or my style, send me defective clothes, tell me how to gain my seamstress merit badge and fix my own defective pants, and then ask me for more money!!!!!!
Nordstrom should be careful with the degradation of their brand with this sham of a service that has zero customer service or product Integrity.
Best in class
Emily is a true expert, she selects my trunks with very little input from me and has never selected one item that I didn’t like or even love! Every one needs an Emily. I hate shopping and lack the time to do it. Unlike other services who pretend to have a stylist, Emily is the real deal. No algorithm to constantly update that still (after 3 years) sends me items I specifically say I don’t want and good luck trying to exchange with some of those other services. Emily makes sure that every item in my trunk is customized to my preferences unlike others that tend to “throw” in something they are trying to get rid of but returning it isn’t worth it, often increases the cost by losing the discount. And to top it off, if I need any items tailored I just take them to my local Nordstrom and they take care of everything for me.
I never hesitate to promote Trunk Club to friends/coworkers etc Definitely can’t say that about any other service I’ve tried. Emily’s expertise and outstanding client service are not the factors that create and continually earn my business.
When I first started using trunk club, I reviewed the items the stylist selected and didn’t like anything, so I declined the trunk, immediately I was messaged- “I ask you not to decline a trunk as I only have 30 minutes to put it together” (??) Confused about the 30 minutes thing(I don’t believe that’s a piece I need to care about or know about?) and surprised that I as a customer “should not decline” something I don’t like and don’t want to buy, I apologized and consistently used their service, bought things for about an year now. My next scheduled trunk was supposed to be a little more than a month from now, but the stylist decided to go ahead and created another trunk. Since “I should not decline a trunk”, when they create a trunk for you, you’re already doomed to be charged the $25 styling fee. It seems like it doesn’t matter that I have a big wardrobe now and don’t need anything. It feels like if she wants to send me something, i should just pay the fee or keep something to make the fee worth it. Don’t use this if you don’t like pushy services. I’m done.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.