The Tucson Electric Power mobile app makes it easy to manage your account anywhere at any time. You can check your account balance, pay your bill, review your hourly, daily and monthly energy usage, see the local weather and learn new ways to save energy. You also can report a power outage, learn about local outages and sign up to receive alerts about service interruptions that affect your home or business.
Your mobile carrier's data rates may apply.
-Improvements and minor bug fixes.
Ratings and Reviews
The TEP app is having a long outage.
I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs.
So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.
Not user friendly
App needs more payment options!! Also, like most other apps for services, a chat option is needed for real time customer support. Also I once paid using the checking account option and the payment was cancelled by TEP. The app (and website) need the option of clicking on said cancelled payment which would link or display a pull down bar as to the reason for the cancellation. This would make things so much easier than calling in and being on hold or sending in a request to speak with someone and waiting the “2 business days” for them to get back to you.
Easy to use
Simple to pay your bill, and easy to track the progress of any power outages on the outage map. You can also check your daily and hourly energy use if you want. Better than similar apps from other utilities.
With Family Sharing set up, up to six family members can use this app.