Description

Turo is a peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, the UK, and Germany. A vibrant community over five million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership.

Whether it’s a truck to help on moving day, a Mercedes-Benz for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, with more than 200,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

Hitting the road?
• Choose from a totally unique selection of cars and drive the perfect one for your trip
• Book cars directly from local hosts, as much as 30% less than traditional car rental agencies
• Get the car delivered, and book trips on the go with a quick tap

Car collecting dust?
• Share your car and turn your depreciating asset into an earnings engine
• Rest assured with up to $1 million in liability insurance backing each trip

Note: Continued use of GPS running in the background can dramatically decrease battery life.

What’s New

Version 19.24.2

Updates and fixes to make booking trips and managing listings on Turo easier.

Ratings and Reviews

4.8 out of 5
99.7K Ratings
99.7K Ratings
R3xy7 ,

Not the best in smaller cities

Turo seems to be best if you are going to be using the platform in a larger city or near an airport that has more options. I was looking to book a trip in my home town to travel to a funeral locate about 250 miles away. Using the app to book my trip was user friendly and rather simple to do, however my host was unresponsive. I contacted my host each day for my upcoming trip however no response. I contacted Turo directly and their suggested solutions guided me to wait for at least 3 days, which I did and I was instructed to wait another hour for them to reach out to the host. All reasonable. After about 1 hour and 15 mins the host cancelled my trip less than 24 hours prior to my scheduled trip. THIS IS NOT TURO’s FAULT. My issue is with the resolution, like I said I am traveling for a funeral, and booking a trip in less than 24 hours for the same timeframe with Turo or any other traditional rental company proved to be impossible. I am now stuck waiting 8 hours later to start my trip. My suggestion, partner with your super hosts or a major rental company so your guests can have an worry-free booking option that may cost a bit more but will give certainty that all your customers will always have a safety net in case a host backs out. Maybe test in in your smaller cities. I will say I thanks to Clark and Dan who helped me as early as 11 and said with me to nearly 10, they did everything in their capabilities to assist.

cancelled without notice. ,

Cancelled without telling me!

They booked a trip and paid for it. I took an Uber to the pick up address on the day that I was supposed to at the exact time I’m supposed to. I show up and the lady tells me that my reservation was canceled last night. I look on my email and on the app and it says that my trip is starting. She tells me it’s between me and Turo. Apparently Turo decided to cancel my reservation without telling me so they could review my account without sending me an email or notification. Now I’m sitting in front of this lady‘s house like a homeless person beyond embarrassed waiting for an Uber to pick me up. Completely ruined my vacation. Had they let me know in advance I could’ve made other plans. I took off work for this! Turo then emailed me several times telling me that I needed to send them pictures of myself in front of my drivers license and pictures of the card that I used to purchase. I did these things even though I used Apple Pay which was promoted by this app, they continue to ask me for more detailed photos of my card even though the photo that I sent them was in HDR. I told them point-blank it doesn’t make any sense for you to need that many photographs of my card when I used Apple Pay and I already went through this entire process with Apple Pay. The entire scenario was very weird and very sketchy. I’m going with enterprise next time. It’s cheaper and they’re nice to me and I have very little chance of credit card theft.

Developer Response ,

We strive to create a reliable, fun, and memorable experience for our guests and hosts alike. That definitely is not the kind of Turo experience we expect our guests to have and we feel badly about the impact it had on your day and your experience with us. Would you please email us by going to support.turo.com so that we can look into this issue further.

jakub4785 ,

Never using Turo again

The concept of Turo is awesome. I hope another company that’s capable of delivering a consistent, high quality customer experience enters the space and puts Turo out of business.

The Turo app is very buggy. For a long time there was something wrong with the filter and sort features in search. Any time you added or changed a field the query returned 0 results. I put up with this because I support the service economy, loved the concept, and assumed it would save me a few bucks.

I’ve attempted to use Turo 3 times. The 1st time the host advertised curbside pick up and drop off, but really required me to take a Lyft down the block to a shady casino to meet him and pick up the vehicle. The 2nd time was fine. Everything went as planned. The 3rd time was the worst. Again, the host advertised curbside pickup, but this time they changed the pickup location after I made the reservation. The pickup point was moved to an apartment complex 15 minutes from the airport. When we arrived, the car was no where to be found. We contacted the host and learned he had to move the car to a new location 45 minutes from where we were. We had to cancel our Turo reservation, and use Enterprise. The whole ordeal took over an hour to sort out, and we were late to an appointment we had. The silver lining was that Enterprise was $10 cheaper than Turo. I will never use Turo again. Traditional rental car companies are reliable, and apparently cheaper.

Information

Seller
Turo Inc.
Size
163.6 MB
Category
Travel
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, French, German

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2012–2018 Turo
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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