View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next.

Reset your user ID and password
Reset your security questions
BB&T uses advanced encryption technology
Your complete account numbers are never transmitted

Pay a bill
Transfer money between accounts
Pay a friend by email or text
Deposit a check

Organize your dashboard by what’s most important to you
Add a profile image
Personalize your debit card

Manage your BB&T accounts, account details and transactions
Link accounts, bills and investments from outside of BB&T
Temporarily disable your debit card and enable custom settings
Monitor your monthly budget and see what’s left to spend
Search and view transactions by category

Call, email or schedule an appointment with your local banker
View customer service wait times and bypass the automation system
Find a local branch or ATM

View your account balance before you log on
Capture, organize and attach receipts
Calculate tips based on quality and type of service
Earn cash back on debit card purchases
Track mortgage rates and trends
View and redeem your credit card rewards

Open a BB&T account
Enroll in online banking to get a user ID and password
Download the app on a device with iOS 7.0 or higher

Contact BB&T at 888-228-6654 (888-BBT-ONLINE)

BB&T does not charge fees to download or use the U app. Your mobile carrier may charge for text messaging and web access services. Check with your carrier for information about their fees.

© 2017, Branch Banking and Trust Company. All rights reserved.
Branch Banking and Trust Company is a Member FDIC.

What's New

Version 1.7.2

Thanks for using U by BB&T! We continually update our app to make banking better for you. Our latest version brings new features including:

•Log on with Face ID.
•Enhanced search in Bill Pay, Transactions and Transfers.
•Make payments and transfers faster with improvements to the Pay and Transfer dashboard tile.
•Manage Overdraft Protection and Review options for your accounts.
•Enhanced Overdraft details within account transaction history.
•Updated Plan & Analyze features are easier than ever to use.
•Additional bug fixes and enhancements.

Enjoying our app? Rate us in the store. Have a question or comment? Email us at

Customer Reviews

4.7 out of 5

2.7K Ratings

2.7K Ratings

No iPhone X compatibility


Love app but now I have to manually type password to get into app every time I use. Needs face ID compatibility. I don’t understand why bbt is so slow to catch up to latest technology? I wrote CNBC because their app crashed on my iPhone X and received response within two days and they updated app & was released a week later. I wrote BB&T email to office of CEO and received email stating I will get response back in 72 hours and 4 weeks later still have not heard back from them ? I remember it took months for the app to update to Touch ID ? More importance needs to be placed on mobile access as many people do all their banking through mobile !! Look at Bank of America app version history....updated for iPhone X four weeks ago!!!! Come on BB&T you can do better. Someone is not paying attention to customer feedbacks...evidently not even the office of the CEO.

Terrible customer service


I’ve never taken the time to go online and review anything in my life. If you value customer service don’t use this bank. I scheduled a transaction for a Thursday and it says on my app scheduled for Thursday, but by 6:00 pm it hadn’t gone through yet. So i called them. Big mistake. First of all it took me forever to finally get to where i had the option to talk to a real person, then once i finally made it through all the menus they put me on hold... i waited on hold for 30 minutes only for them to tell me it’ll go through tomorrow. 1/10.



I like BB&T but the app crashes or goes offline a lot. I feel like the whole point of online access is to be able to see your account whenever you need it and it seems like the app crashes or goes offline like once a week. I don’t know if this is just a problem I’m having or what but it’s a little irritating. Other than that, though, i love the features, especially how user friendly and secure it is.


67.7 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
Copyright © 2017, Branch Banking and Trust Company. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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