View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next.

Reset your user ID and password
Reset your security questions
BB&T uses advanced encryption technology
Your complete account numbers are never transmitted

Pay a bill
Transfer money between accounts
Pay a friend by email or text
Deposit a check

Organize your dashboard by what's most important to you
Add a profile image
Personalize your debit card

Manage your BB&T accounts, account details and transactions
Link accounts, bills and investments from outside of BB&T
Temporarily disable your debit card and enable custom settings
Monitor your monthly budget and see what's left to spend
Search and view transactions by category
Easily access and manage your Marketconnect or Scott & Stringfellow accounts

Call, email or schedule an appointment with your local banker
View customer service wait times and bypass the automation system
Find a local branch or ATM

View your account balance before you log on
Capture, organize and attach receipts
Calculate tips based on quality and type of service
Earn cash back on debit card purchases
Track mortgage rates and trends
View and redeem your credit card rewards

Open a BB&T account
Enroll in online banking to get a user ID and password

Contact BB&T at 888-228-6654 (888-BBT-ONLINE)

BB&T does not charge fees to download or use the U app. Your mobile carrier may charge for text messaging and web access services. Check with your carrier for information about their fees.

© 2016, Branch Banking and Trust Company. All rights reserved.
Branch Banking and Trust Company is a Member FDIC.

What's New

Version 1.7.7

•Manage credit and debit cards with new card control features
•Updates to mobile check deposit
•Enhancements for Wealth clients
•Additional bug fixes and enhancements

Enjoying our app? Rate us in the store. Have a question or comment? Email us at

Ratings and Reviews

4.8 out of 5

157.9K Ratings

157.9K Ratings



I can’t tell you how many missed transfers and bank fees I have been charged because of this app and a customer service team that is uninterested at best. It has been enough for us to switch three personal accounts, two biz,and a credit account away from the institution. If we would have gotten a single “sorry for the inconvenience” just ONCE - all would have been forgotten/forgiven. The money lost only became an issue when we were treated so poorly. However - that is their CS I guess. And can’t blame it on one person - over 5 phone calls... Couldn’t bring myself to actually visit the local branch again. I am really not sure what else I could possibly say to persuade just ONE person away from this bank. Honestly, a shoebox would be better. And I did not write this as a joke - I am 100% serious though I will give them some credit if they actually post the review. Otherwise I’d request the single star back for being unprofessional and having a lack of transparency.

update: 1 to 5 stars

After a REALLY bad experience I left the first negative review of a company (loosely defined here I suppose) in my life - mainly because I couldn’t believe how we had been treated initially over what I personally saw as a very minor issue (this was my view because it seemed easily remedied); in the end the $ really wasn’t the issue - just the attitude we were met with. Wade - from BB&T - your simple apology saved a customer. Note: Apologies do work! Even when a customer is upset!

Developer Response

Hi, PnkMONK. I’m sorry you are having problems, but thank you for letting us know. Let's see if we can help and get you connected to the right people. Email us here at with your name and preferred method of contact and we will be glad to help you. Also, if you are experiencing any issues with U by BB&T app, we would be happy to work with you to gather more information in order to troubleshoot the issue further. Please do not include personal account information since email is not a secure form of communication.

Wade, BB&T Mobile

BB&T comfortable


I was tired of all the chains banking facilities and when I moved here from the Beach they gave me sick great one on one service almost like small town bank where everyone knows your name and I like that!!!!! I grew up in a small town with corner neighborhood store. Small local library, small local pharmacy, family owned shoe store and bank that was good doing business with because you didn’t feel
Like a number because it was small enough they gave you attention like your home and I enjoy that small time personalized service. I’m
So glad that I found them. Matthew Tow is a really nice and professional person . This will be my bank for years to come. Even helped me with a few other products. I really think that this is what banking should get back to!!!! Not like those other bigger rip off corporations like BANK OF AMERICA! Which I never hear anything good from
Anyone anymore! Keep screwing people over they’re not going to stay in business with the way that they treat their clients! I used to hear some good things some not so much but now all I hear is very negative feedback saying don’t go to Bank of America they WILL rip you off. Maybe not right away but it will happen.$

No iPhone X compatibility


Love app but now I have to manually type password to get into app every time I use. Needs face ID compatibility. I don’t understand why bbt is so slow to catch up to latest technology? I wrote CNBC because their app crashed on my iPhone X and received response within two days and they updated app & was released a week later. I wrote BB&T email to office of CEO and received email stating I will get response back in 72 hours and 4 weeks later still have not heard back from them ? I remember it took months for the app to update to Touch ID ? More importance needs to be placed on mobile access as many people do all their banking through mobile !! Look at Bank of America app version history....updated for iPhone X four weeks ago!!!! Come on BB&T you can do better. Someone is not paying attention to customer feedbacks...evidently not even the office of the CEO.

Developer Response

Hi, Coolbreeezee. Thanks for reaching out to us with your issue. We released Face ID in our most recent app version, v1.7.2. You can activate Face ID by going to the Dashboard screen and tapping your profile image, located at the top of the screen. This will direct you to the Profile screen, where you will see an option to enable Face ID. If this doesn’t resolve your issue, please contact us at for additional assistance.

Wade, BB&T Mobile


64.9 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
Copyright © 2018, Branch Banking and Trust Company. All Rights Reserved.


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