UberEATS: Food Delivery
By Uber Technologies, Inc.
This app is only available on the App Store for iOS devices.
Get the food you want, from the restaurants you love, delivered at Uber speed.
Food you want: We’re working with over a hundred restaurants in your city to put great local food all in one place. If you’re craving it, you can find it on UberEATS.
Speed you need: It’s Uber fast from app tap to table. Through the Uber network, you can get anything from our roster of local restaurants, within minutes.
Service you love: When you’re ready to place your order, you’ll see a total that includes the food and delivery price. There’s no need to tip. Pay with your Uber account and watch your order come right to you through the app.
UberEATS is currently available in Auckland, Bangkok, Bogota, Brussels, Dubai, Hong Kong, Sao Paulo, Singapore, Stockholm, Taipei, Tokyo, Madrid, Milan, Moscow, Mumbai, New Delhi, Vienna, Warsaw, and multiple cities in the US, Australia, Canada, England, France, Mexico, the Netherlands and South Africa.
What's New in Version 1.102.1
We're always updating the app to give you the best possible experience. Check back next week to see the latest features and fixes. Love the app? Rate us! Your feedback makes UberEATS better, so you stay full and happy. Have a question? Tap Help in the UberEATS app or visit help.uber.com.
Service AND customer service are the actual worst
I have never seen anything so ridiculous in my life. I've had an order cancelled because the delivery person couldn't be bothered to try me at my house (??) And decided to call me and hang up instead. then, as my lunch was cancelled, I saw that "next time I would be charged." I contact them asking them not to change me "next time" because I didn't do anything. I was here, waiting for my food. I asked for the record of this order to be deleted. They couldn't bother reading my message asking for this, and kept telling me that they're sorry for the trouble and can assure me that this time I wasn't charged. I simplified my words, explained again and again, and long story short, I've been doing this back and forth with them for the past 4 hours. They just cannot be bothered to read the messages that they are replying to. You'd think that a company getting so much negative press and feedback recently would try harder to care about the users. Guess not. Exhausting. Go with any other app/option, for real.
Look, ideally I would like this app, but my first order went dreadfully wrong and now I have nearly $100 to fork over for a small meal.
I’m travelling abroad in Australia, and thought I’d give it a go. I made an order, and saw the delivery driver was two minutes away, so I leave the apartment and stand outside, wait about twenty minutes and give up. I see the delivery driver has cancelled my order and tried contacting me (I’m abroad and don’t have a number that works without wifi, so won’t work outside). I’m naturally a bit miffed, but see the receipt says A$0.00 and an option to reorder, so I do, and this time wait till he’s on my road to go out and get it. All good.
Later I find out I owe for both meals, despite the first driver never actually coming to my address before cancelling the order. Customer service won’t listen or don’t care, and frankly I just don’t see myself ever recommending or using this app again, simply not worth the stress of getting a bad delivery person.
Safer to just call and pick up own food
I've used Uber eats a number of times and usually it delivers my food - just like my local pizza place when I call. Seems straight forward. But when it fails to deliver, it fails miserably. I placed an order but estimated time of delivery kept going up. I finally called customer service and was told that a different driver picked up my order. They offered to reorder which I assumed meant that they were handling that. 40 minutes later I call again to learn that I was supposed to reorder, not them. So now 2 hours wasted. One would think that with all of their algorithms to foil regulators or squash their competition, they would have one that proactively handled deliveries that took too long. Or at least provided a way for the driver to report that the order wasn't there for pick up so that the issue could be addressed sooner. In the end, better to take the middleman out of the equation and just call and pick up yourself.
- Category: Food & Drink
- Updated: Sep 20, 2017
- Version: 1.102.1
- Size: 146 MB
- Languages: English, Arabic, Azerbaijani, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Seller: Uber Technologies, Inc.
- © Uber Technologies Inc.
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.