Screenshots

Description

Umpqua Bank’s Mobile Banking app connects you to your personal checking, savings and mortgage accounts. Access all the features of online banking, plus tools specific to app such as mobile check deposit and Touch ID login.

Key features include:
• Securely send and receive money with Zelle® using a mobile number or email address¹
• Log in with Touch ID
• Check account balances and search transactions
• Pay bills and deposit checks
• Transfer money between your internal and external accounts
• Set up balance and activity alerts
• Find your nearest Umpqua store or ATM

Are you an Umpqua business banking customer?

Search for our Umpqua Biz Mobile app, created to work with Business Online Banking.

Have questions or feedback?

Contact us at 866-4UMPQUA (866-486-7782) or CustomerService@UmpquaBank.com.

Your mobile carrier’s message and data rates may apply.

¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.

What’s New

Version 28.2.54103

Recent updates to Umpqua’s mobile app include:

• Zelle® is now available in mobile banking. Learn more at UmpquaBank.com/Zelle.
• Stability and performance improvements
• Other minor bug fixes

Note: Touch ID login is available for select Apple® devices. Face ID is also available on iPhone X. Enroll at login or under Settings.

Have questions or feedback? Contact us at 1-866-486-7782 or customerservice@umpquabank.com.

Thanks for using our mobile banking!

Ratings and Reviews

4.2 out of 5
3.3K Ratings
3.3K Ratings
KillerBB321 ,

Frustrating

The app is usually the only way I have to access my money because I have little time to go into the bank. When I first started with umpqua the app was simple but very functional. Now the app seems to always be running updates and sometimes won’t even open. I’ve had issues with it not being compatible with my iPhone because of cookies or some such thing, I’ve had times when the app says the server is down, I’ve had times when I transfer money and it was delayed for downloading by the system, these problems come up on a weekly basis. Overall it’s been a very frustrating app for something very important and used every day. It’s very unfortunate because I enjoy my bank and the employees but it makes me feel like Umpqua may not know what they are doing when the app doesn’t work, and honestly has not worked properly in years, and that makes me nervous about what else they may be mishandling.

Developer Response ,

Thanks for sharing what you’re experiencing. We want you to know that we do appreciate your feedback. We’re always working on improvements and appreciate you hanging with us as we smooth things out. Have you tried any troubleshooting like deleting and reinstalling the app? You can use your phone’s mobile browser to access our website too. If that doesn’t work can you call us at 1-866-4UMPQUA or send a secure message through your online banking, so we can review it together? Please mention that you’re responding to an app review, too. Thanks.

SahraMaile ,

Simple, easy, effective app; sometimes down

Umpqua has been a really fantastic brick & mortar bank!! Truly.
So I was pretty devastated when they closed up my local branch.
But at least their app is also easy to use and handles most functions.
I like doing mobile deposits & I really like that I’m able to do quick transfers right from the home balance screen.
But I’m only giving 4/5 stars because it does sometimes freeze on me or can be down for maintenance (or something), rather frequently.
Lastly, let me just say this directly to Umpqua Bank:
I dearly miss the real (LIVE) faces of ACTUAL living, breathing people, who greeted me personally (and by name!) every time I came into my neighborhood Umpqua branch!!
Please, stop closing your brick & mortar stores, Umpqua!!
That was your charm to begin with!! In today’s age, it was a place one always found:
Smiles, personal service, coffee, warmth, & even cookies on Friday’s when I came to do my banking...
If it’s only ever going to be technological interfaces, I might as well also consider switching to a credit union??
Just sayin.
Don’t forget what it is that gives value to your brand.

Developer Response ,

Thanks for sharing how you feel! UPDATE 2/14/19 - We appreciate your comment and are glad to hear the app is meeting your needs! Please know that we do want to keep you as our customer. The truth is that more and more of our customers are turning to the convenience of our digital tools for their day-to-day banking. But we’re here to help. We’re evolving to serve our customers’ online and mobile needs while still making sure you still have access to real, human associates who can help answer your larger questions. I’ve shared your feedback with the appropriate teams and it will be reviewed accordingly. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so, we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!

Brandubh ,

Go-Hum

The App - Umpqua Bank app is decent. It gets the job done and shows me everything I need to know.
Depositing checks through the app is hit and miss. Some checks clear without a problem while others give you a headache.

The Bank - I know this is an app review but the Umpqua Bank has been nothing but stellar! Other then one customer service experience (which was resolved to my satisfaction) all of my interaction have been positive. If anyone from the bank can pass this on.. UPDATE YOUR ATMs!! Please.. at least the ones in North Idaho are straight out of the 90s or something. Really bad and on more then one occasion they have eaten checks/ not returned cards/ and would just straight up freeze. I’d forgotten computers used to freeze up until your ATM reminded me

Developer Response ,

Glad to hear the app is meeting your needs! Thanks for your feedback regarding our ATM's I've sharded the information with the appropriate team review.

Information

Seller
Umpqua Bank
Size
33.4 MB
Category
Finance
Compatibility

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Simplified Chinese, Spanish, Traditional Chinese

Age Rating
Rated 4+
Copyright
© Umpqua Bank, 2016
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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