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Undeliverable – Email Etiquette for Today’s Workplace

By Flatiron Mobile

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E-mail communication has quickly become a preferred method of contact for many of your customers. Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.

Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for handling customer service issues via e-mail. They'll also learn how to avoid those disastrous errors that plague so many companies.

Undeliverable ensures a more knowledgeable staff and satisfied customers for years to follow.

Includes a multiple choice quiz to test your knowledge.

- Introduction
- Address Fields
- The Subject Field
- Addressing Recipients
- Grammer & Punctuation
- Formatting
- Message Clarity & Brevity
- Censor Yourself
- Sending Attachments
- Professional Signatures


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Undeliverable – Email Etiquette for Today’s Workplace
View In iTunes
This app is designed for both iPhone and iPad
  • $129.99
  • Category: Education
  • Released:
  • Version: 1.0
  • Size: 252 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch.

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