Because symptoms can strike anytime, UPMC AnywhereCare offers quick 24/7 virtual video visits with a diagnosis and care plan that fit in your schedule. Whether you’re at home, at work, traveling or it’s the middle of the night, UPMC AnywhereCare offers patients with non-emergency symptoms quality care online quickly. No germ filled waiting rooms, traffic or parking hassles. Connect with an online healthcare professional in an affordable, convenient and secure way using your smartphone or tablet. If needed, prescriptions can be sent directly to your pharmacy. Download the free UPMC AnywhereCare app and have round-the-clock access to a medical professional at your fingertips.

The following are examples of some of the conditions that can be treated via UPMC AnywhereCare:
• Back pain
• Bronchitis
• Burns
• Colds
• Cold and flu symptoms
• Cough
• Diarrhea
• Flu
• Genital herpes
• Pneumonia
• Poison ivy
• Rash
• Red eye
• Pink eye
• Scabies
• Seasonal allergies
• Shingles
• Sinus infection
• Sinus//cold symptoms
• Sore throat
• Strep throat
• Urinary symptoms
• Vaginal irritation/discharge

For children ages 3 to 18
• Cold
• Flu
• Diarrhea
• Rash
• Vomiting

Your information is kept private and your connection is secure and HIPPA compliant. If you think you are experiencing life-threating symptoms, call 911 or seek immediate medical attention. You must be over the age of 18 to use UPMC AnywhereCare for yourself or a minor 3 years or older.

If you use Apple Health, you can choose to share your health information with the doctor during your video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.

What's New

Version 11.0.003

We continue to improve the patient experience with these new features:
• We have enhanced the service browsing experience to make finding services easier
• We have added a feature for our providers, staff & administrators that allows them to invite guests to your scheduled visits
• You can now start a visit straight from the text message appointment reminder
• Patients using the consumer mobile app will now be able to change their password via My Account

Ratings and Reviews

4.9 out of 5
161 Ratings
161 Ratings

Initial setup is uncoordinated and clunky


Considering how technology can make life easier, I found the setup of this app disconnected and error prone.
After providing my UPMC insurance information to this UPMC Anywhere Care app, I was troubled that I had to manually enter every last character of my insured dependent children’s information into this app. This app DID take the time to connect with my insurance to notify me that I had made an error, but didn’t provide the opportunity to simply import my dependent children’s insurance information correctly and in one step.

I have not yet had the need to use the app for its primary purpose, so I cannot comment on it’s performance otherwise.

Great way to deal with small issues.


This is living in the 21st century! I have little kids, which means I’m always busy and get more than my fair share of colds and sinus infections. Instead of an hour round trip to the nearest urgent care, I got a courteous provider who listened to my symptoms and prescribed me a path out of my sinus infection in under five minutes. No waiting in line, no gross waiting room, no hauling my kids around, no problem.

What a Godsend!!!!!


I have a miserable head cold/sinus infection so of course my doctor’s office is closed this week. Instead of having to drag myself to the urgent care center all I had to do was fill out my info and talk to the Doctor over my iPhone camera. It was so fast and easy. SO much easier than going to an appointment. And I don’t have to spread my germs around. My prescription is already ready! I love this app!


135.3 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
©2016-2018 American Well. All Rights Reserved.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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