The new UO app brings the best of Urban Outfitters to your mobile device:
- Shop — Find the newest arrivals, exclusive collections and more. Explore our expanded product assortment with enhanced search and express checkout. Easily shop by look or brand from any product page, and watch product description
videos for select products.
- Discover — Explore our curated feed for the latest trends and
looks, plus get real-time inspo from our @urbanoutfitters community.
- Wish Lists — Create, customize and share up to 5 UO Wish Lists.
- UO Rewards — Get special offers, earn exclusive rewards and
enter to win one-of-a-kind prizes as a UO Rewards member.
- Account — Keep track of your orders, get delivery details, access previous purchases and more. Locate and bookmark nearby UO stores using Find a Store, now with a new map view.
Updated with performance enhancements for a seamless experience
Ratings and Reviews
Worst customer service
I have a serious love hate relationship with UO because they have some really dope clothes that I love to wish I could wear if I had the money to match their insane prices. But put that aside and you still have the worst customer service I’ve ever had to deal with. About 75% of the times I’ve ordered from them I’ve had to call back about something they did that messed it up. One time I was looking for an exclusive vinyl that was starting to sell out and found it on their website and gave it a buy. I bought a pair of 10-15 dollar sunglasses to make it go over the 50 dollar limit (free shipping) and I never received the record but just a pair of dumb sunglasses that I didn’t even want. So I called customer service which is always an awfully terrible experience. The employees are always short and either mumble or have an accent which I’m usual good at hearing accents over the fun but it makes it especially hard when they don’t care at all and speak real fast and unclear. I ended up getting part of a refund for the record and no refund for the glasses. (which were the worst pair of glasses I’ve ever owned; had to fix them constantly because they were crooked until they just broke all together) So yeah, that’s just one of the stories I have and my whole family, including my brother who shops here regularly, hates the customer service.
A Great Store, But...
Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
THEY SAID IT WAS MY ERROR
I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy
- Urban Outfitters
- 109 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Mature/Suggestive Themes
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- Infrequent/Mild Profanity or Crude Humor
- © 2018 UrbanOutfitters.com
With Family Sharing set up, up to six family members can use this app.