​​USAA Mobile gives you immediate and secure account access from your mobile device.

Manage your finances, investments, insurance and much more—all from one convenient app.

What's New

Version 7.39.5

“Peek and Pop” preview for Zelle™ payments, drag-and-drop functionality for iPad added to document upload and Claims Wall, and added “Share” option for renters policy.

Customer Reviews

4.1 out of 5

3.1K Ratings

3.1K Ratings

I love USAA


With that said, I’ll also declare that I’ve had several banking services providers over the years and none come CLOSE to USAA in any conceivable way. They are ALWAYS at the forefront of technology-even while others are just figuring out how to make “online banking work”, USAA has long ago integrated facial recognition, digital deposit, and more. This review reflects ONLY on how the iPhone app and the Apple Watch app interact (or rather, refuse to work together!) with each other. When I got the watch, no USAA info would pull up on the watch. After speaking with tech support, I was able to uninstall and reinstall the app and then get my accounts to pull up on the watch. However, one day later, I’m trying to log into my phone app and it has me recertifying Touch ID and accepting the legal jargon. Once that logs in, I go to the watch app and it’s back to how it was-the logo comes up and the circle spins around saying “loading accounts”, but nothing happens. I did some Google research and found others asking about the same problem through the USAA forums. Something about the Touch ID and login on the iPhone prevents the Apple Watch from displaying account data...can we get a technical expert to look into this please?

What happened??


This app used to run really well. Now it is positively awful! It keeps throwing random errors and taking forever to not just capture a pic, but then half the time, no, make that almost all the time, rejects the first few attempts, saying that it cannot read the numbers, although they're crystal clear and centered perfectly within the outline. Today I got a random box with nothing but an ok button to click inside it after it captured a pic. And when I click to deposit, without fail, the first attempt results in an error, requiring me to hit deposit again. Further it can take upwards of 20 seconds to tell me whether or not it can accept the pic. And then another long wait just to tell me when my funds will be available. (Really, is that a necessary step before depositing??) Finally, it used to allow me to serially enter multiple checks before depositing, and now that feature is gone too. I had to deposit 5 checks today, which should have taken no more than 5 minutes, but when it was all said and done, it was 17 minutes. My business class internet connection is working just fine, but this app is terrible!



The app itself is ok, I really don’t care about the app. My review is about their customer service. By far this has been the worst! THE WORST! customer service I’ve ever had! It is Dec 23, 2017 and yet they cannot resolve my problem with my account SINCE Oct 2, 2017 . For unknown reasons , no warning at all! they blocked my access to my account. Since October I have not been able to use any of my funds in my account,or anything at all. I have called every other day since October and all they do is transfer me from one office to another. I’ve had to send in many, many countless documents for they can VERIFY my identity. It went from trying to unblock my account to verifying my identity. Nothing has been verified! After countless documents , phone calls , emails! They cannot verify my documents to confirm my identity. I’ve had enough of this! I will continue to call and try to get this resolved. But the moment I have access again I will be DONE with usaa for good. They are just the worst! I would imagine being military they would treat us with respect and in a timely manner . But now I know that they don’t care. USAA deserves ZERO stars.


United Services Automobile Association
200.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2017 USAA


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