Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals.
Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!
With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.
Bug fixes for iOS 9 users.
Ratings and Reviews
I have no complaints with connectivity... I have great service provider to thank for that! And I haven't had to reset my password or anything like that, so this is good! CTA (bus and train) estimates are pretty accurate, which is a major plus! I also love how I can add value to my card via app, and not have to physically go up to a ventra box, this makes my commute so much easier. Especially when I'm running behind schedule.
My troubles come in with the PACE buses. The tracking isn't accurate at all. In fact, it's set and stone with the times. It'd be much better if it was tracked by GPS, similar to the CTA. (Ex. There's a stop at my job scheduled for 5:36 - EVERYDAY, EVERYTIME I check it around 5pm it says the same thing) and the bus is RARELY there at 5:36. Usually within ten minutes before or after.
Secondly, I have a card that I can't register on this app, apparently because it's registered somewhere else. It'd be nice to register the same card on multiple accounts for shared users.
Don’t use special characters when naming your card
Update to my original review:
Their customer support gets 5 stars. I decided to call with the issue I had below (see original review) and surprise, surprise they were able to resolve my issue and allow me to see my card inside five minutes. Apparently the app does not like special characters as part of the card’s name. (Mine had an apostrophe).
For those having issues syncing your card and the card has special characters trying going to the full website and changing the card’s name. It may work.
The app worked great for a year, then a stupidly lost my card. I went through the motions of ordering a new one and registered it on the web sight.
When I went to use the app and signed it it showed no cards. I tried syncing... nothing happened. I tried registering it again and I received the message saying the card was already registered. I tried deleting and reinstalling to the same effect. The app is now unusable which means instead of being able to breeze pass the ticket line I now have to join the masses in the wait.
The app is broken. It works great for first time users but if the primary card is lost or stolen the app will become useless.
Great app when It works
So i’d used this app many times to buy metra tickets as I commute to and from chicago often, I’m a student at depaul and wanted to register my ventra card with the app so I could add money to the card for the winter break (when depaul turns off the free ventra rides) after registering the card, The app wouldn’t open at all, so I redownloaded it and after logging in again, the app deleted all my saved metra tickets, and still didn’t show that the ventra card was registered, even after trying to register the card again, the app said “this card has already been registered” and yet still the app shows no registered ventra card, and literally deleted all the metra tickets I’d already spent my money on, I strongly STRONGLY recommend being very cautious while using this app, as any wrong move and they’ll take away tickets you already spent your money on, or better yet, DON’T GET THIS TERRIBLE APP
- Chicago Transit Authority
- 22 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Spanish
- Age Rating
- Rated 4+
- © 2014 Chicago Transit Authority
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.