Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals.
Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!
With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.
We have added support for new functionality. We have discontinued support for anonymous purchases. Please sign in or create an account to complete your purchase.
Ratings and Reviews
Please fix it
I deleted the app completely and reinstalled it because no content would load last night when trying to update my balance and pay my bus ride. I spent another 25 minutes this morning resetting my password and updating my balance. The temporary password was complicated with multiple capital letters and symbols. You have to re enter this password on almost every screen to confirm any transaction. When I finished, I received an error that the transaction wasn’t processed because I didn’t have connectivity (I was on WiFi at home). Then the app logged me out, so I had to re-enter this temporary password multiple times to do another transaction. Only for the app to tell me: error duplicate transaction. Third time I logged in I was able to change the temporary password before being logged out. I didn’t get an email confirmation about the first transaction, but the FOURTH time I logged in I was able to see an updated balance before receiving another error and being asked to log in again. At this point I’m late for work and walking to the train hoping for the best. Please get it together.
I have no complaints with connectivity... I have great service provider to thank for that! And I haven't had to reset my password or anything like that, so this is good! CTA (bus and train) estimates are pretty accurate, which is a major plus! I also love how I can add value to my card via app, and not have to physically go up to a ventra box, this makes my commute so much easier. Especially when I'm running behind schedule.
My troubles come in with the PACE buses. The tracking isn't accurate at all. In fact, it's set and stone with the times. It'd be much better if it was tracked by GPS, similar to the CTA. (Ex. There's a stop at my job scheduled for 5:36 - EVERYDAY, EVERYTIME I check it around 5pm it says the same thing) and the bus is RARELY there at 5:36. Usually within ten minutes before or after.
Secondly, I have a card that I can't register on this app, apparently because it's registered somewhere else. It'd be nice to register the same card on multiple accounts for shared users.
Don’t use special characters when naming your card
Update to my original review:
Their customer support gets 5 stars. I decided to call with the issue I had below (see original review) and surprise, surprise they were able to resolve my issue and allow me to see my card inside five minutes. Apparently the app does not like special characters as part of the card’s name. (Mine had an apostrophe).
For those having issues syncing your card and the card has special characters trying going to the full website and changing the card’s name. It may work.
The app worked great for a year, then a stupidly lost my card. I went through the motions of ordering a new one and registered it on the web sight.
When I went to use the app and signed it it showed no cards. I tried syncing... nothing happened. I tried registering it again and I received the message saying the card was already registered. I tried deleting and reinstalling to the same effect. The app is now unusable which means instead of being able to breeze pass the ticket line I now have to join the masses in the wait.
The app is broken. It works great for first time users but if the primary card is lost or stolen the app will become useless.
- Chicago Transit Authority
- 22.2 MB
- Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Spanish
- Age Rating
- Rated 4+
- © 2014 Chicago Transit Authority
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.