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Smart Family gives parents the ability to locate and manage their child’s device all in one app. You can schedule alerts for their device location, block apps & websites, pause the internet, view their text and call history, and so much more!

Verizon Smart Family- Your new partner in parenting.

KNOW WHERE THEY ARE –Rest easy knowing your loved ones are where they should be. Set an alert to track their device so you know if they made it home or to practice, or check on your own time by viewing the real time device map.

CHILDPROOF YOUR INTERNET - Block access to inappropriate apps and websites. You can block most social media, messaging, and gaming apps; unblock just as easily when you feel they are ready for them.

SET SMARTER BOUNDARIES - Take back family time by instantly pausing the internet or limiting access to calls, texts and data. You can also set purchase limits for apps, games, and music.

MONITOR USAGE & ACTIVITY - Block unwanted contacts and view your child's text and call history; as well as the status of their device battery life.

IN-HOME & ON-THE-GO - Control your child’s online experience whether they’re using Wi-Fi or your data.

What's New

Version 3.5.4

- Location enhancements
- Bug fixes

Ratings and Reviews

3.0 out of 5
1.6K Ratings
1.6K Ratings

I have never seen such a horrible app

It is utterly awful! Seriously, for instance with the time restrictions, you can’t even tell what you’re restricting. Is the time that you restrict the time the phone is off, or on? You really have no way of knowing, until you do it, and then your kid complains, or not. It actually says “set custom hours“ and then has a start time and stop time. That’s it! What does that mean!? Plus you can’t set different times for different nights, like different for weekdays and weekends, but who would ever want to do that? (Heavy sarcasm).
Plus, you can set a limit on your kid’s data. But then it just shuts off! It doesn’t throttle down so they limited access to data. The purpose most people want is to limit their use so they only use their share and don’t use up all of the family plan, not cut them off completely when they reach their limit. That should obviously be an option. Unbelievable!
But wait, there’s more! It doesn’t work and less you install an app on their phone! That’s idiotic! All they have to do is delete it! Of course there are ways to set up the phone so they can’t do that, But I shouldn’t have to.
I really can’t believe someone with even a high school diploma could’ve come up with such an awful app. What’s even worse is they charge you 10 bucks a month for this awfulness when it should be included with your plan!

Developer Response

We are sorry you are having issues using the app.
The time restrictions are the time windows when usage is 'restricted' / blocked.
You can setup more than 1 custom restriction - e.g. one for weekend and another one for weekdays, or one for each day of the week. Each such custom restriction can have its own start & stop time for when restriction is in effect
Even without the companion app installed you can still monitor and control call, text and data usage activity over LTE. We are constantly looking at ways to prevent tampering and notify you if Smart Family Companion app is uninstalled.
Can you please email us at verizonsmartfamily@verizonwireless.com so we can help you further? Please mention this review in the email so we have the context.

April Ye Tami enate


Not accurate and unreliable, it crashes ALL THE TIME. I can’t even look at the call log for more than a minute before it just crashes and disappears, forcing me to start all over again. Good concept though, just sucky execution.

Update- Almost a year later and still having the same issues. You think they’d invest a little in making the app work better, since, you know, it’s not a free service.

Another update - well, they switched it to Verizon “smart family” for the first bit of time the app actually functioned. Now, every time I want to do anything it gives me error messages, so I can’t really accomplish what we are paying to be able to do. I wish there was a way to attach photos to these reviews. What are we paying for? Seriously need to invest in better developers or something. It looks terrible that such a well known company who specializes in communication technology can not even get an application to function correctly. I’m a trusted contact, yet I can’t get through during restriction periods (ie...school). I actually have to log into a computer when I want to change things. Isn’t the point of the app so that we don’t have to do that? I despise having to write bad reviews but this one seems to be a consistent problem. I just don’t get it. I feel like they really need to get their act together here, it looks terrible for them.

Developer Response

We are sorry that you continue to have issues with the app. If you can please email us verizonsmartfamily@verizonwireless.com with parent and child device types, OS versions and mobile numbers, we will be able to investigate what might be causing these issues and resolve them for you. Please include this review for context.

No response from support

Left in the dark... TOTAL WASTE OF $$$

Downloaded this app to monitor my teenage daughters calls, texts, location, etc. After I downloaded and signed in there was absolutely no directions or prompts to set up the app with my daughters’ phones so I could monitor them. Instead it gives me the option to monitor my own phone, place restrictions on my own phone, limit calls and texts on my own phone!??? Then I clicked on their “Help Center” and that proved to be just as useless and only showed grainy/blurry screenshots of what I should see in my app. I read the developer response to another review where they claim you don’t need to download the app on your child’s phone if you’re using LTE. Well guess what... there’s no option to add another phone within your family plan! I can only limit my own use as the only number that appeared in the app was my own. I fully expected to be greeted with some sort of setup wizard when I opened the app to add the numbers on my plan that I wanted to monitor. Instead they left me searching through their app with no direction to be able to connect to the other phones in my plan! I can’t believe they would expect someone to pay $10 a month for this useless app! Instead of being able to monitor my children’s’ activity, it just left me in the dark with no way of being able to do so. Complete waste of money!

Developer Response

Sorry you are having difficulty using the app. You can add family members from within the parent app by going to Settings, 'Family Settings' and then pressing the 'Add family member' button. You should then see all the lines in your account along with check boxes to select the ones you wish to add to your Smart Family account. Select appropriate check box(es) and click Save to complete the process. See also instructions in Settings--> Help Center-->FAQs under 'How do I add Family Members to my Verizon Smart Family Account'. Please email us at verizonsmartfamily@verizonwireless.com with the parent & child device types, OS versions and mobile numbers, so we can help further. Please mention this review so we have the context.


Verizon Wireless
203.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
This app may use your location even when it isn't open, which can decrease battery life.
© Verizon 2018
In-App Purchases
  1. 30 day subscription to Verizon FamilyBase $4.99


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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