VictorOps is a collaboration and incident management platform for on-call DevOps teams. Through a combination of increased situational awareness for all team members and tools that encourage passive engagement from relevant experts, VictorOps expedites incident resolution while improving quality of life for the individuals who keep systems running 24x7.
Designed to work in conjunction with the VictorOps service, the iOS application allows on call DevOps teams to:
*View a live Timeline of monitoring data that provides ongoing status updates, not just alerts when something goes wrong
*Be alerted of Incidents via push notification, SMS, email or phone call
*View, Acknowledge and Resolve incidents in your monitoring system from your mobile device
*Acknowledge and Resolve incidents directly from push notifications without launching app
*View contact information and team member presence directly in the application
*Chat about issues and contribute insights, even if you’re not on call
*Swap on-call with the click of a button
*Next on-call information readily available within the app, and using our Today Widget.
*Capture resolution details to expedite future remediation and build team intelligence around healthy system behavior
*Universal app works on iPad and iPhone
A VictorOps account is required to use this application.
Various improvements and fixes
Ratings and Reviews
As far as incident management goes, it’s a bit clunky. Functional even if it occasionally is hard to ack an incident. Where it absolutely fails is with calendaring. To find out who is on call requires a very non intuitive workflow. I should, at least, be able to see if I’m on call at a glance. But no, one must click the “human head” icon, then the “Users” tab then “On Call”. I always forget this as we rotate through developers but holy... that’s just stupid. Re discovering this every six to eight weeks pretty much involves clicking through every available affordance and drilling into all the other areas of the application. I am not claiming to be the most astute user, but at the same time this is such a basic design flaw. It’s almost as if the Victor Ops UX team never does any usability testing or, perhaps, the UI is driven by engineers and there is no UX team... the latter is starting to make a certain kind of sense.
Makes On-Call Better
You get the same alerts and context that you would on your computer. You can quickly see everything and understand if there’s a critical issue. Easy to use and helpful for acknowledging alerts.
The new app is terrible
I like victorops, but the new app is terrible. When I ack alerts from a locked screen, it died t actually ack it (this is painful when I’m driving). It’s also very tedious to ack multiple alerts at once - you used to be able to just swipe and ack, but now you need to go into each alert individually, which is sub-optimal when you are dealing with many alerts. We are considering switching to a competitor because of this.
With Family Sharing set up, up to six family members can use this app.