Food Delivery & Carryout
Welcome to the Wonderful World of Waitr — where great local food meets convenience!
Breakfast, brunch, lunch or dinner; have your favorites delivered.
Whether it’s a small coffee or a four-course meal, you can have it delivered for a flat fee, or order Carryout and pick it up for free. Browse restaurants in your area to find new favorites or order from the ones you already know and love. See your food like never before with our professionally photographed menus. Order the way you like with our customizable menu items and special requests feature. Start a Group Order to eat more conveniently with family, friends, and coworkers. Track orders in real time, receive alerts when your food is on the way, and so much more!
Do dinner a favor, download Waitr today!
• Delivery and Carryout options
• No minimum or maximum order size
• Flat delivery fee
• Photographed menus
• Search by restaurant, cuisine, or item
• Web and mobile ordering
• Simple, secure mobile and online payment
• No hidden fees
• In-app Help & Support
• Real-time order tracking
• Group ordering
You’re going to have a hard time finding an easier way to eat.
Bug fixes and performance improvements.
Ratings and Reviews
I ordered food through the app for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but this app is a joke from now on I will use Texarkana take out their service has been spot on for a long time now.
Developer Response ,
Hi LW! We hate to hear you had such a negative experience with our team. If you wouldn't mind reaching out to firstname.lastname@example.org and request to speak with a supervisor, we'd love to make this right for you.
I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render the app completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.
Exactly What You Would Expect
Waitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10!
Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10
With Family Sharing set up, up to six family members can use this app.