Washio - On demand dry cleaning and laundry delivered
By Washio Inc.
Open iTunes to buy and download apps.
Clean clothes are just a tap away with Washio, the nation’s leading dry cleaning and laundry delivery app. With 24-hour turnaround times, early morning and late night availability and service 7 days a week, Washio provides the ultimate convenience in dry cleaning and laundry.
New in Version 3.0: Washio Now! With a single tap of a button, you can have your dirty duds picked up in an hour or less.
Washio is available in Los Angeles, San Francisco, the East Bay, Chicago, Boston, and Washington, DC with more cities on the way. Download the app to be notified when we launch in your city.
* Immediate Pick Up Times
* Open 7 days/week from 6 AM until Late Night
* 24-hour Turnaround
* 24/7 Customer Support
* Premium Quality Cleaning
* Market Standard Pricing
* Cashless Convenience
* Green Earth Cleaning
* A Sweet Treat With Every Pickup
What People Are Saying About Washio….
*** Put down the laundry detergent and pick up your smartphone.- Washington Post ***
*** Someone picked up my clothes and dropped them off, folded and pressed, 24 hours later. What could be easier? –NYTimes ***
*** What sets Washio apart from other laundry and dry cleaning services is their customer first culture, seamless service, quick turnaround, and adaptability.-Tech.co ***
*** Think of it as a clean break from the soap opera.-Daily Candy ***
*** What if you didn’t need to drop (it) off, and instead, the laundry and dry cleaning service came to you?-TechCrunch ***
What's New in Version 3.6.2
-We totally revamped how to get a hold of us when you have an order in progress. Feel free to call or text your ninja or Support when they are en route to your home.
-Better order notes
Horrible Customer Service
Their customer service is horrible. I was accused of having bed bugs in my laundry and get a call from a manager informing me my laundry will be dropped off as is. I was livid and demanded my laundry to be rechecked. Coming to find out, I never did have bed bugs. The manager was apologetic but the damage was done.
I decide to give them another try so I use their "laundry services" again and am outside waking my dogs. I see a their delivery driver looking for my building door and I let him know where I lived as I continued to walk my dogs. He stated- " this is your laundry and you are telling me where to go, really?" Then I see him throw my folded laundry bag towards my door and he walked off. I asked him what his problem was.....
Called their customer service and that went real far....not!
Not to mention if you ask for scented laundry, laundry comes back stiff with no scent what so ever.
Washio is more like bye bye-o for me!
The service is ridiculously expensive. Which would be fine, but on top of that you get charged a delivery fee AND you're relentlessly asked to tip. Given the cost I would expect my things to be folded nicely and maybe have my socks bound together with a rubber band like every other laundry service in SF. Instead, I received a pile of underwear and a heap of socks -- some folded one way, some
folded another way, some not folded at all. If I'm going to pay you $45+ to clean ONLY my socks and underwear I would expect at least the standard service every other place in SF provides.
I really wanted Washio to be great, but it's dodgy. Set up my first pickup: no confirmation message or email. I can't see any order history or pending pickups in the app. So I called customer support the day-of to confirm: call won't go through. No recorded message, nothing. The line is dead. So I SMS for support. No reply. Then no one showed up during the pickup window. Now I'm trying to remove my credit card because I'm sketched out and CAN'T EVEN DELETE MY CREDIT CARD. They seem well able to send me unsolicited marketing emails, but apparently that's all they're good for. Beware!