Web Help Desk Mobile
By SolarWinds Worldwide, LLC
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NOTE: This is NOT a standalone application. To log in, you must have an account on a Web Help Desk backend server running version 10.0.18.3 or later. The Web Help Desk backend server that will work with this application can be downloaded from the web.
Web Help Desk Mobile extends the mobile web interface of the Web Help Desk to support push notifications of new and updated tickets. The Web Help Desk is a web-based, cross-platform service management application.
What's New in Version 1.6.4
Various bug fixes.
If you encounter issues with authenticating after upgrading, please delete the app and reinstall.
Glitchy but improving.
Stale and archaic. Needs update bad!!
Still no update for iPhone 5 since Solar Winds took over? Needs an update! Come on!
Getting better but still needs more functionality built in. Will not show ticket priority level or allow new tickets. Also slow to load a ticket at times after a push notification May need to remove and reinstall from iTunes to get it to work.
I have never been able to get this app to work properly. I enter my credentials on the configuration page, then the screen briefly flips to a different log-in screen, then back to the configuration page.
It seems the credentials are being accepted because on the lock screen I do receive notifications. I am however unable to view them from within the app.
This app is one of my most frequently used as an IT Manager. The major drawback is that it leaves me not able to do all of my work on it as it does not save the notes I input to the system. Ascetics needs a total revamp, but that does not come as a must with it being for work. Step it up, this app hasn't changed since I was on an iPhone 4...
- Category: Business
- Updated: Sep 08, 2014
- Version: 1.6.4
- Size: 2.9 MB
- Language: English
- Seller: SolarWinds Inc.
- © 2012 SolarWinds WorldWide LLC. All Rights Reserved
Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch.