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Web Help Desk Mobile

By SolarWinds Worldwide, LLC

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Description

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NOTE: This is NOT a standalone application. To log in, you must have an account on a Web Help Desk backend server running version 10.0.18.3 or later. The Web Help Desk backend server that will work with this application can be downloaded from the web.
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Web Help Desk Mobile extends the mobile web interface of the Web Help Desk to support push notifications of new and updated tickets. The Web Help Desk is a web-based, cross-platform service management application.

What's New in Version 1.6.4

Various bug fixes.

If you encounter issues with authenticating after upgrading, please delete the app and reinstall.

iPhone Screenshot

iPhone Screenshot 1
iPhone Screenshot 2
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Customer Reviews

Doesn’t Work

I have never been able to get this app to work properly. I enter my credentials on the configuration page, then the screen briefly flips to a different log-in screen, then back to the configuration page.

It seems the credentials are being accepted because on the lock screen I do receive notifications. I am however unable to view them from within the app.

Total fail.

Crashes constantly

I love the convenience of this app but it is not at all reliable. Once I view one ticket and then go to another app the next time I open it it just shows a white screen. I have to force close the app and then restart it to get it to work again. I really hope an update is coming to fix this and also add support for the new iPhone 6 and 6 Plus screen resolutions.

I agree this app needs a revamp

Would like to see the layout be more inline with the web app layout.

-Need a recent ticket tab

Maybe a feature where we can change the look and layout of our web app from our web admin page?

Web Help Desk Mobile
View In iTunes
  • Free
  • Category: Business
  • Updated:
  • Version: 1.6.4
  • Size: 2.4 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

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All Versions:

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