Which Wich 4+

I've just recently realized how good Which Which is. I love their variety, how quick they are, and their house chips. So far I've had the chicken salad, gyro, Italian, tuna salad, seafood salad and meatball grinder. I love how quickly you earned points on their reward program and now love this app. All the options that you are looking for with building your sandwich or right there in the app and have had no issues getting my order quickly and correctly so far.

Update 7/5/21:
Thought I’d give them another chance. Can’t reorder because it says item no longer available. I attempt to rebuild my order and sure enough, the sandwich is available- I’m just not allowed to customize veggies, sauces, etc. The limitations of this tool actually prevent me from wanting to be a customer in any way. Not going to call or place order in person when I know that the previously convenient method has been removed. Congratulations, app team- I no longer wish to spend money at the restaurant you serve.

Original review: I attempted to order my usual in the go, something that took less than 45 seconds in previous version, only to discover my order history and payment info deleted. Next time I used, earliest pick up times changed from 18 minutes to 30 minutes and on quarter hour increments only. My wife was at the store before they even started the order. Not only is the app useless, it actually removes WichWich as an option for fast food.

I was perturbed when the local WhichWich - which I frequent regularly - told me that instead of giving my phone number, I now had to download the app AND scan my receipts to earn rewards points. But I got over that. Except - when I tried to scan the receipt, I received an error that stated I was not "within range" of a WhichWich location, and my efforts to manually enter the barcode (the alternative option) also failed with the same error - not to mention that the app would only permit me to enter about half the number of digits actually listed below the barcode. I was further surprised when I was sitting in the WhichWich, and still got the error stating that my receipt could not be submitted because I was not within range of a store location. Three emails - over two weeks - to customer support (ironically identified as "LoyaltyHelp") have yet to yield a response. Yeah, it's a choice to participate in the rewards program, but it's also a choice to be a customer of WhichWich...which I soon may stop being.