The XFINITY WiFi Hotspots app for iOS is available exclusively for XFINITY Internet customers and contains WiFi security features to improve your safety and privacy while using certain XFINITY WiFi hotspots around town. The app also automatically connects you to XFINITY WiFi hotspots when in range. It makes it easy to find XFINITY WiFi hotspots with enhanced search tools and directions.
• Automatically connect to XFINITY WiFi, including secure hotspots where available
• "Near Me" locates all nearby XFINITY WiFi hotspots
• View maps and lists of hotspots, with walking and driving directions
• Create and save your favorite hotspots for easy reference later
• View the business name of hotspot locations and filter by business category
• Download hotspot locations for offline use
• A WiFi enabled device running iOS 10.0 and up
• XFINITY Internet service (Performance tier and above)
• XFINITY username and password
XFINITY Internet customers:
Don’t know your username? https://idm.xfinity.com/myaccount/lookup
Forgot your password? https://idm.xfinity.com/myaccount/reset
Comcast Business Internet customers:
Don’t know your username? https://business.comcast.com/myaccount/Registration/ForgotEmail
Forgot your password? https://business.comcast.com/myaccount/Registration/ForgotPassword
XFINITY WiFi Hotspots
XFINITY WiFi is the largest, fastest WiFi network in the nation, so there is always a hotspot where you need it most. XFINITY WiFi is included with XFINITY Internet service (Performance tier and above) for no additional charge. Stream what you love around town. Save on your mobile data plan.
Note: Continued use of GPS running in the background can decrease battery life. The XFINITY WiFi Hotspots app is optimized to stop GPS use automatically when you are stationary. To disable GPS in the XFINITY WiFi Hotspots app: On your device go to iOS Settings / XFINITY WiFi / Location and select ‘While Using the App’. Some functionality in the app may no longer be available.
• Performance enhancements to access the latest security features; improved look and feel making it easier to locate hotspots, get directions, and navigate
Ratings and Reviews
Customer Service is more than lip service
I believe XFinity is great company to work for and prides itself on its many accolades. However, as a customer who is on fixed income and has a spouse who is not working due to the shutdown, your lack of customer service and empathy is downright abhorrent. My wife called 4 days ago to discuss weak signal strength and the inability to get service. The overseas customer service provided all the necessary check off criteria, turn off off your computer, reset your modem and so forth. After the exercise she stated let me investigate and call you back. ‘Still waiting”. Had service with your competitor once before. I remember them sending someone out and finding a way to boost the signal so we can have service, I can’t afford their prices but appreciated their customer service. Wish I could say the same about XFinity. Once again with the shutdown and our limited income. I thought you should know. CUSTOMER SERVICE IS MORE THAN LIP SERVICE......
TWO WEEK NIGHTMARE IN NASHVEGAS
Two stars above in Lou of the last two weeks being the most horrible use of this hotspot finder app especially in Nashville and surrounding suburbs. The app would Constantly ask for password and 90% of the time a dialog box would ask what network I would choose the network that they say is legitimately Xfinity Id Press expanding and a dialog box would drop down saying unable to join Hotspot and occasionally it would hook with him unsecured network such as xfinitywifi or cable wifi. I very much rely heavily on my Xfinity Wi-Fi service since I am in a rideshare program. Therefore since I employee Xfinity to be my Wi-Fi and hotspot provider I will be updating hopefully tomorrow with much positive review. Because I deleted the app reinstalled everything from soup to nuts I assume it's been fixed since an update immediately followed the re installment. I need reliability, period. Respectfully, RSS
Can’t log in (fixed)
I downloaded this app after someone showed it to me (I am a Comcast/xfinity customer), interested in where the nearest hotspots were, but it won’t even let me log in. I type in my email, password, and device name, hit the login button, and the app immediately crashes. Have tried probably 20 times with the same result. Have also tried uninstalling and reinstalling with the same issue. Will change my review once this gets fixed.
I tried logging in without putting in a device name, and that happened to work. Weird solution, but hope it can help someone else out there with the same problem.
- Comcast Cable Communications Management, LLC
- 16.6 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2016 Comcast Cable Communications
With Family Sharing set up, up to six family members can use this app.