We get it. You want to send money to friends and family around the world, quickly and conveniently. That’s why PayPal brings you Xoom.
Xoom is a fast and secure way to send money directly to banks and cash pick up locations abroad. You can even reload phones and pay utility bills in other countries right from your mobile device.
We give you the power to move your money amazingly fast.
Send money abroad fast
Send money from your phone directly to banks, cash pick up locations, and even cash delivery services around the world.
Send it again even faster
Want to send money to the same person again? After the first time, simply slide to resend in seconds -- no need to fill in their recipient information all over again.
Reload phones instantly
Add minutes instantly to prepaid phones of your friends and family in other countries.
Get text updates and access to help
Never worry about the status of your transactions with text updates and access to real human customer support in multiple languages.
Limits and fees on transactions vary based on type of transaction including transaction history, payout location, payment instrument, and delivery method.
Thanks for using Xoom! We’ve made updates and fixes to improve your experience.
In this release, we’ve made is super simple for you to “invite” your friends and family to use Xoom! Check out the new tab in the bottom navigation.
Remember, you can Sign Up or Log In with your PayPal account!
Ratings and Reviews
Scary Business Practice
Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!
This app/company is AWFUL
This company is profoundly dysfunctional. Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. After attempting to complete a relatively low dollar value transaction, I received an email a few DAYS later that the transaction had been canceled for “security reasons” - nothing more specific. The email instructed me to write to its “appeals” department to dispute the cancellation. I did so. TWO WEEKS later I had still received no response. I called their “customer service” - communication was extremely difficult. I was asked a host of redundant and inane questions. After 20 minutes I was told that everything was verified and that the transaction would go through. To my surprise, I received an email inviting me to attempt another transaction - in other words the company would not complete the original transaction on its original terms, but expected me to “try again.” I had just wasted TWO and a half weeks attempting to verify a transaction this company was not going to honor even after I had “successfully” verified it. This is obviously problematic when you are sending or receiving money internationally and have exposure to changes in exchange rate. My wife ultimately completed the transaction without incident on TransferWise. I hope PayPal can get it’s money back for this lemon.
The service is having processing problems.
I have been using the app to send money to Ecuador and I never had a problem until this year. The money transfer was sent and on the app said available for pick up, but when my sister when to pick up the money the bank said there is a problem with the xoom system. I called customer service and they stated the problem is with the bank’s system. I told this info to my sister and she went to the bank to see if the money is available which was not and the bank told my sister not to use xoom because they’ve been a lot of problems with their system lately. I called back xoom customer service and they advised me xoom has been having this problem since December 2018 in Ecuador for the money transfers then I asked why there is no a note on the app or an email advising they have problems in Ecuador, so the clients can be aware not to use the app for now. Unfortunately, customer service was not able to address this issue saying they don’t know how long it will take to fix the issue in this country. I’m closing my account because there is no answer to my request and I’ll be looking for another option to send money.
Developer Response ,
We're sorry to hear that. Please call us at 877-815-1531 or email us at email@example.com and we'll assist you
- Xoom Corporation
- 156 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Dutch, French, German, Hungarian, Italian, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Vietnamese
- Age Rating
- Rated 4+
- © PayPal, Inc.
With Family Sharing set up, up to six family members can use this app.