The Zego Resident App is designed for residents of apartment communities that utilize the Zego platform.
The Resident App allows residents to do various things such as:
- Control smart home devices powered by Zego Smart.
- Purchase services such as dog-walking or apartment cleaning from the Zego Marketplace
- Purchase additional approved and supported smart devices from the Device Store.
- Chat with property management staff and receive property-wide announcements in a native chat experience.
- Do various other administrative things such as pay rent or submit a work order.
- View property policies and other notices.
The Zego platform is an all-in-one, fully-integrated tool for creating modern, digitally engaged apartment communities. Our simple and user-friendly platform improves residents' experience and saves time for property staff.
You must be a resident at a Zego-powered property to use the app. For more information on how to get Zego installed in your apartment, contact us at firstname.lastname@example.org.
Performance enhancements & bug fixes
Ratings and Reviews
It’s not working anymore
So... since I last updated the app, nothing in my apartment is reading to my phone. I can’t change the thermostat, lock/unlock the door, etc. I’ve reset the hub (or attempted to), but nothing helps. The battery to my lock is low, so I know that needs to be replaced, maybe that will fix the problem. I just don’t see how the door battery could affect everything else, but if it does, I’ll change my review later.
Have you contacted our Support team about this issue? If you could email email@example.com or chat with one of our support reps via the Resident App, we can get this resolved for you ASAP.
Where is my Review?
I wrote a review about your login not working properly. I do not see it? I see in help and the 2 reviews you have showing the same issues with this App.
Which email are you using to login? If you can email us at firstname.lastname@example.org, someone can help you get your account setup.
You are only able to login to the Resident App once your account has been verified. This is by design to make sure that the system is secure. If you have not received an email with your activation link yet, it's possible that we don't have your email.
Can’t even login. Puts you in an endless password reset cycle. Total garbage app, don’t know why any apartment complex would use it.
I just sent you an email regarding this. We've never heard of any other user having this issue, if you could please elaborate that would be helpful.
Also, it looks like you never actually activated your account so it makes sense that you wouldn't be able to reset your password.
We'll get this sorted out for you ASAP.
With Family Sharing set up, up to six family members can use this app.