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Zendesk for iPad

By Zendesk

This app is only available on the App Store for iOS devices.

Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• View key support metrics at a glance — from ticket activity and volume to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket

What's New in Version 3.10.0

In this update we’ve added support for upcoming multi-select fields.

iPad Screenshots

iPad Screenshot 1
iPad Screenshot 2
iPad Screenshot 3
iPad Screenshot 4
iPad Screenshot 5

Customer Reviews

Tiny message window

That's a very weird application, instead of solving the problem it introduces one.
The app gives you such a tiny message field somewhere on the edge of the screen it's impossible to use it. It's even worse than Zendesk's website on the iPad (Zendesk, have you tried your own website on the iPad?).

Won't Login

The title says it all. Every time I have tried to get it to setup my login, it crashes. I really need this to work. Please fix.

Zendesk for iPad
View in iTunes
  • Free
  • Category: Business
  • Updated:
  • Version: 3.10.0
  • Size: 32.1 MB
  • Languages: English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
  • Seller:

Compatibility: Requires iOS 8.0 or later. Compatible with iPad.

Customer Ratings

Current Version:
All Versions: