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Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.
With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)
Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.
What's New in Version 3.9.2
Bug fixes and security enhancements
Half bread is better than none
I find this app quite useful but it is not completely flexible. And by that I mean it never works when opened in landscape mode. I recently got a successful landscape functionality if opened in portrait mode. Besides that, connection can be spotty but overall a helpful app to have.
Needs multi account on iPhone (already has it on iPad)
I have more than one zendesk, and it's hard not to be able to use this with them all.
I suppose the need for this is worse bc switching on the iPad is so nice!
On the other hand, if this is my biggest problem with the app... They're doing plenty right.
Please improve this app to provide all the things that this sofware has in its full version. The app is terrible and it is amazing that a company focused in software for customer services gives so little atentention to its mobile app. I on the 30 days trial and I am about to choose another one because of this poor app.
- Category: Business
- Updated: May 30, 2016
- Version: 3.9.2
- Size: 20.5 MB
- Languages: English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
- Seller: Zendesk, Inc.
- © 2014 Zendesk Inc.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.