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Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.
With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)
Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.
What's New in Version 3.6.1
Improved Single Sign-on support
Basically garbage unless you are 12 years old
This is a mediocre app. Don't expect the following from the worlds largest help desk company:
Vital notifications for all assigned members of a group
Light agent notifications isn't even real.
Any type of push notification unless you are directly assigned.
Constant crashing and a well through out error that pops up one million times when it for some reason can't connect to zendesk (Microsoft azure) servers
A child-like font and mediocre interface designed when iOS 6 was new
No improvements to the usability of the app since 2011
No way to edit any user or organization fields. Or even VIEW THEM.
Again: no push notifications unless directly assigned. You must assign someone else for them to get a push.
Constant log outs.
It's funny how our little small shop can pump out an iPhone app 20x faster than this multi million dollar company. We pay a ton of money for enterprise elite and this is what we get for our money. A garbage iPhone app.
We support huge companies and this app basically does nothing for us as far as mobile support. It's a basic ticket answering app. No management. No reports (on the iPhone because guess what. Not everyone has an iPad strapped to their belt) no organization and no user and organizational fields... Why not have those but have ticket fields?
Again, a true garbage app.
Pretty good app
This a pretty good app. The only thing I wish it could do is allow you to download and choose which app to open an attachment. If I want to download an attachment, I have to go to the Zendesk site on my phone (which is NOT mobile optimized) and download it there.
If you are going to push people to download the app from your website, make sure there is no reason someone would have to use your website instead of the app on their mobile device.
After update review
Better now that the sign in stats signed in. Now i just wish I could call through app or have the web browser work better on my iphone 6.
- Category: Business
- Updated: Aug 13, 2015
- Version: 3.6.1
- Size: 20.9 MB
- Languages: English, Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
- Seller: Zendesk, Inc.
- © 2014 Zendesk Inc.
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus.