iPhone Screenshots

Description

With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe—and (if you’re a member) reserve and unlock them, too. Gas, insurance, mileage, and dedicated parking are included in every reservation.

Download the app now. The open road awaits!

9 GREAT THINGS MEMBERS CAN DO WITH THE APP:

1) Reserve a Zipcar by the hour or day
2) Choose from a variety of vehicles—sedans, hybrids, vans, and more
3) Sort cars by available time, make, and model
4) View your upcoming reservations
5) Get directions to your Zipcar 
6) Easily locate your reserved Zipcar by honking its horn 
7) Unlock and lock your Zipcar 
8) Tap to speak to the friendly local Zipcar team
9) Change, extend, or cancel reservations on the go


ABOUT ZIPCAR

Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com.

NOT A MEMBER YET?

Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com.

WHAT NOW?

Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.

What's New

Version 5.2.6

This updates brings some updates and fixes to the app.

- Search for a car based on type. e.g. Cargo Van, Sedan, or SUV

Enjoy Zipcar? We always appreciate a kind note in the App Store.

Ratings and Reviews

4.5 out of 5

9.8K Ratings

9.8K Ratings

HORRIBLE CUSTOMER SERVICE AND WAY OVER PRICED!

Kyle Dicus

I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than Zipcar! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other Zipcar users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that Zipcar would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!

Worst Customer Service ON THE WEB

jasdogJamesS

I have driven with Zipcar for years at this point. Both in Ann Arbor, MI and in Tallahassee, FL were my experiences just as terrible. When calling customer service, they will only restate policies to you instead of actually solving your issues. In particular, Caesar, the head of customer service, has no one above him to help you solve your issue. So, he simply just keeps repeating himself to you. His inferiors, such as Xavier, barely understand how the company works, misread information to you, and will try to overcharge you. Additionally, their gas cards almost NEVER work or get stolen. You must then pay for the gas and Zipcar will "reimburse" you. Except, they might not. And even so, they'll charge you if you return the car with low gas, EVEN IF YOU REPORT THE CARD MISSING DAYS PRIOR and THEYVE STILL NOT REPLACED IT! I highly recommend using another app. The customer accusatory tone of the "face" of this companies customer service is demeaning and is only there for the company to try to charge you more money. I hope Zipcar improves its customer service and gas card issues. If not, I will be leaving the company soon. It's not worth your peace of mind, time, money, patience, or respect (as they certainly won't respect you). Shame. :/

Developer Response

We’re very sorry to hear that you’ve had a less than pleasant experience. We appreciate your feedback. Feedback like yours is important in helping us understand and fix these types of issues for others in the future. To make sure your experience moves beyond the app store please visit us at support.zipcar.com or give us a call at 866.4.ZIPCAR. If you have specific feedback about the Zipcar App, feel free to update the review.

This company does not care about you

ilssim

Have had multiple issues with rentals - car not starting, dirty cars, not parked where they’re supposed to be, then not being able to find the car where I parked it despite having parked it exactly where I found it, double-charges to my debit card.....They literally have no way to contact customer service online. The links in their emails to customer service are all broken. The only email address online has a message warning that if your email isn’t about applications it won’t be reviewed. They send out email surveys asking how your ride was but they aren’t actually interested in knowing about or fixing customers’ problems. I called customer service multiple times and all they were able to do is tell me they’d have someone email or call me back. No one ever did. I ended up having to dispute an erroneous charge with my bank. Still no reply despite multiple bad reviews on their surveys that apparently fall into a black hole once completed. I hope a customer service oriented car rental company buys them out and fixes this company because unfortunately, Zipcar owns the market for this type of service where I live.

Information

Seller
Zipcar, Inc.
Size
39.3 MB
Category
Travel
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Catalan, French, Spanish, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© Zipcar, Inc. 2009-2015
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.