By Zoho Corporation
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Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
If you need any help with this app, feel free to shoot an email to firstname.lastname@example.org.
What's New in Version 2.0.4
- An issue with sending out emails with long domain names is addressed
- We've redesigned the app from scratch with a fresh, new UI.
- Zoho Desk now gives you the context behind each ticket and organizes them better.
- Inside a ticket, it pulls in more context in the form of customer information from CRM.
- Performance improvements include faster ticket actions and ticket downloads.
- Supports split screen and landscape mode
- You can perform quick actions using swipe, 3D Touch, peek and pop features.
- Zoho Desk gives you themes and fonts to choose from. Make your Desk your own.
Notifications don't work and crashes
Notifications never work. If it did just that I would give it 3 stars! Obviously as other people have commented it crashes and does random things unexpectedly risking your business reputation
- Category: Business
- Updated: Feb 10, 2017
- Version: 2.0.4
- Size: 15.5 MB
- Languages: English, French, German, Japanese, Simplified Chinese, Spanish
- Seller: Zoho Corporation
- © 2016 Zoho Corporation
Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.