By Zoho Corporation
Open iTunes to buy and download apps.
Zoho Support is a web-based customer support application that lets you deliver more happiness to your customers everyday. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. Zoho Support comes from Zoho, a suite of web-based business software built for small and medium businesses.
With Zoho Support for iPhone and iPad, you have access to the following features.
• See a beautiful feed of all your ticket activity.
• Swipe left to perform frequent ticket actions like edit, close, move and assign.
• Use @mentions to tag other team members and collaborate via statuses.
• Create, view, edit and delete tickets from any department.
• Search support tickets across departments.
• Add & update comments and ticket fields.
• Receive push notifications on ticket updates, comments and @mentions.
• Re-assign tickets to other team members and pick up unassigned tickets.
• Move tickets to other departments.
• Receive and view attachments on tickets.
• Save responses as drafts, access them later and send them to customers.
• Use any existing reply template or canned response while replying to tickets.
If you need any help with this app, feel free to shoot an email to firstname.lastname@example.org.
What's New in Version 1.0.4
Great to view and create quick tickets.
Great for catching up with tickets from Zoho Support. No crash issues on iOS 8.4. Perhaps incorporating report viewing could be useful to most.
Crashes every time I open
I was able to open it immediately after I downloaded but after the first time i have been unable. Crashes immediately upon launch. Very disappointed as the Zoho CRM app is great.
This app is severely limited. You can't see history, approvals, resolutions, tasks, time entry, attachments, and recent tickets tabs. Entering a new requests is extremely painful without the rich text formatting or premade templates.
This app is a dumbed down version of a dumb web service.
- Category: Business
- Updated: Mar 13, 2015
- Version: 1.0.4
- Size: 23.2 MB
- Language: English
- Seller: Zoho Corporation
- © 2014 Zoho Corporation
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.