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Zoho Support

By Zoho Corporation

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Description

Zoho Support is a web-based customer support application that lets you deliver more happiness to your customers everyday. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. Zoho Support comes from Zoho, a suite of web-based business software built for small and medium businesses.

With Zoho Support for iPhone and iPad, you have access to the following features.

• See a beautiful feed of all your ticket activity.

• Swipe left to perform frequent ticket actions like edit, close, move and assign.

• Use @mentions to tag other team members and collaborate via statuses.

• Create, view, edit and delete tickets from any department.

• Search support tickets across departments.

• Add & update comments and ticket fields.

• Receive push notifications on ticket updates, comments and @mentions.

• Re-assign tickets to other team members and pick up unassigned tickets.

• Move tickets to other departments.

• Receive and view attachments on tickets.

• Save responses as drafts, access them later and send them to customers.

• Use any existing reply template or canned response while replying to tickets.

If you need any help with this app, feel free to shoot an email to support@zohomobile.com.

What's New in Version 1.0.4

Bug Fixes

Screenshots

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iPad Screenshot 1
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Customer Reviews

Useless

This app is severely limited. You can't see history, approvals, resolutions, tasks, time entry, attachments, and recent tickets tabs. Entering a new requests is extremely painful without the rich text formatting or premade templates.

This app is a dumbed down version of a dumb web service.

Crashes constantly

I wasn’t able to use this app because each time I clicked on the Open Tickets
tab (left), it crashed.

Crashlogs were submitted .. hopefully, they can sort this out.

Zoho Support
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 1.0.4
  • Size: 23.2 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.
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