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Zoho Desk

By Zoho Corporation

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Description

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.

If you need any help with this app, feel free to shoot an email to desk@zohomobile.com.

What's New in Version 2.0.4

- An issue with sending out emails with long domain names is addressed

2.0 Features
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- We've redesigned the app from scratch with a fresh, new UI.
- Zoho Desk now gives you the context behind each ticket and organizes them better.
- Inside a ticket, it pulls in more context in the form of customer information from CRM.
- Performance improvements include faster ticket actions and ticket downloads.
- Supports split screen and landscape mode
- You can perform quick actions using swipe, 3D Touch, peek and pop features.
- Zoho Desk gives you themes and fonts to choose from. Make your Desk your own.

Screenshots

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Customer Reviews

Notifications don't work and crashes

Notifications never work. If it did just that I would give it 3 stars! Obviously as other people have commented it crashes and does random things unexpectedly risking your business reputation

Zoho Desk
View in iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 2.0.4
  • Size: 15.5 MB
  • Languages: English, French, German, Japanese, Simplified Chinese, Spanish
  • Seller:

Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.
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