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Zendesk Chat

By Zendesk

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Description

Zendesk Chat is an online chat software trusted and loved by enterprises and small business worldwide. Zendesk Chat for iPhone provides many of the great features available on the online dashboard.

App Features
• See who's online on your site in real-time, start engaging leads on your website.
• Provide live customer help when they have a query, never lose them to competitors.
• Less typing and more productive with our shortcuts feature.
• Don't worry about missing a message while chatting with our unique in-app notifications.
• Push Notifications that allows you to remain online and receive chats even when the app is terminated.
• Get alerted with the same great sounds from our online dashboard.
• Multi-tasking support. Get alerted of new messages when the app is backgrounded.
• Switch to and fro between our online dashboard and the app and it will continue from where you left off.
• Email Chat Transcripts and review them right in your inbox.
• View past chats that took place with returning visitors
• View URL paths of your visitors, determine what they're viewing and how they got there

FAQ

• Does the Zendesk Chat app support push notifications?
Yes! The app supports push notifications that will allow you to stay logged in even when the app is terminated as long as you don't log out from the app intentionally or log into our web dashboard.

• How do I stay logged in to Zendesk Chat app?
The app will maintain your online status even if the app is terminated until you explicitly logout from the app or login from our web dashboard

• I'm having issues with the Zendesk Chat app. How can I get help?
The app has an in-app feedback email system for users to send us any feedback. We appreciate all feedback and will do our best to reply to your concerns with regards to using the app.

What's New in Version 0.6.10

Resolves issue with sound notifications not working correctly. Sorry about the hiccup there!

iPhone Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4

Customer Reviews

Very Disappointing

ZenDesk Chat/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point I'll realize "I haven't heard a notification in a while". Lo and behold it's because the app has logged me out... who knows when. It's constantly logging us out of the app without any way to know this has happened except to launch the app again. We've missed countless chats like this due to the triggers not firing while we are logged out. I've turned to obsessively checking the app on my phone to make sure I'm still logged in. Outrageous. Obviously this is a critical point to using the app, so I can't understand why the developers haven't fixed whatever it is that makes this happen.

Zendesk should be ashamed

Horrible app. Extremely buggy. Not worth paying $15 a month for. Use the free plan first to see for yourself. Signs you out constantly so you miss customers. The chat app only shows one line of text so if you write a long reply it will cut off. It will also submit the same reply multiple times. The app will randomly scroll to the top so you have to scroll down to see the customer's reply. How hard is it to make a simple chat app? Even the feedback feature in the app composes an email you can't even send. These guys should be ashamed. There are plenty of apps that keep you signed in and are free so the technology is there. Stay away from this company as since they were bought by zendesk the app has been put in the back burner and headed for the dead pool.

Great App for Small Business

Using the lite version for several months now where I currently work. Plan on upgrading when I get my own business online. The mobile chat support capability allows me to be there for customers visiting our site even when I'm out of the office. This was the main reason I choose this app.

Zendesk Chat
View in iTunes
  • Free
  • Category: Business
  • Updated:
  • Version: 0.6.10
  • Size: 9.9 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

Current Version:
All Versions: