Zūm is the leader in safe and reliable rides and care services for busy families, when and how they need it - 7 days a week for kids ages 5 and up. Need to get the kids to school every day? Have recurring needs for soccer practice or ballet class? Want to set up a carpool with neighbors? We’re here to help manage these and simplify your life, while giving you peace of mind.
We’ve made Zūm easy - because no one needs more complications in their lives. With our app, you can:
- Book rides and care services
- Easily set up carpools for cost savings
- Schedule one-time, daily or recurring rides and care
- See your Zūmers’ profile and vehicle information
- Track your kid’s rides in real time
- Contact a real, live Zūm family assistant if you need help
- Manage your payment methods using credit card (including splitting payments for carpools)
Every provider (we call them Zūmers,) goes through a rigorous selection process and is highly vetted (even more than most childcare providers!) Our app provides full transparency with driver and vehicle information and complete visibility throughout the ride.
See if Zūm is available in your area at https://ridezum.com/our-services.html
Like us on Facebook at https://www.facebook.com/ridezum
Want to learn more or ask a question? Visit us at https://ridezum.com
Minor bug fix - various under-the-hood features to improve your overall experience
Ratings and Reviews
I hate this app (driver review)
As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.
So unreliable... Worst experience ever...
I entered my first ride 10 days ago and got a confirmation from their customer service that a driver would be assigned the day before. When I didn’t see a driver assigned the day before, I reached out to customer service who confirmed that this was normal and that the name of the driver may be released only the day of the ride.
An hour before the ride, I still hadn’t received any notification so I decided to reach out again. I learned BECAUSE I CALLED that no one would be available to pick up my son. They said it’s pretty common because they had a surge of requests lately and drivers who keep canceling.
I understand things can happen but not notifying parents that the ride is cancelled is dangerous and unprofessional. My son could have waited forever to be picked up...
I'd only give them half of a star if I could!
Terrible experience, horrible customer service. They dropped my son off at a convenience store about 2 miles from our house and just left him there, without letting me know, and with his only option being to walk home! I was pretty upset about that - with good reason, I believe. But when I spoke to them on the phone to complain about it, they called me a "troublemaker" and said that my son can no longer use the Zum service (not that I would've wanted him to anyway). Do not trust these people to "care" for your children!!
With Family Sharing set up, up to six family members can use this app.