Whisk - Ride Service
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Whisk (formerly Zypsee) lets you instantly find rides from your phone anywhere in NYC. Whisk eliminates the uncertainty and wait time of finding a taxi while maintaining comparable yellow cab prices.
With one tap of your phone, Whisk uses your phone’s GPS to instantly match your location with a nearby driver. Relax in comfort -- we track drivers en-route and notify you when they arrive.
Whisk is the only service to offer passengers complete real-time transparency - view the fare on your phone in real time similar to a taxi meter. When you arrive at your destination, no need to fumble with cash or credit-cards, your payment information is securely saved in the app. We will email you the receipt after your ride.
Relax and enjoy the best new way to get around in New York City!
What's New in Version 1.34
- Destination pin in Map screen during ride.
- Performance improvements.
- Look and feel improvements.
- New, elegant look and feel.
- Performance improvements.
Works beyond expectations
I heard about this from a friend, so I had to try it out. On the surface it seems similar to Uber with hailing for a car, but there are some cool features that it has that Uber doesn't. For one I was waiting for a ride but no cars were nearby, so it offered to text me back within 20 minutes if a ride becomes available. I didn't really think it would work and should just resort to using a taxi or subway, but while I was taking a restroom break a ride occurred! It's really nice to not have to look at the app and just have them text you, it lets me do other things in the meanwhile. :) I definitely see potential to this service, and it'll be good to see competition in this area!
Easy and affordable
This is a nice app. It's easy to use and uncluttered. I first used it late 2012, and it has really improved since then. There are way more cars in Manhattan, and the app looks great too. And the rides are still cheap.
I'd give it 5 stars if not for some missing things that are in other apps. There's no price estimate, and you don't know how long until driver gets there, only the distance.
Also one time I had a problem with a coupon, but their customer service helped me very quickly.
UPDATE on 3/20: It's improved further. I was in New York a couple of weeks ago, and they had tons of cars in Lower Manhattan and Midtown. They've added a time estimate to the app but still no price estimate. Still 4 stars for now!
Fine ride app
I've been using Whisk during business trips to NYC over the past year. Every time I go back, there are way more cars than the time before. Now below Central Park it's actually to a point where I assume there's good coverage most times of the day. JFK and LGA often have available cars (not sure about EWR). We were in West Village on a Friday night with lots of occupied cabs passing by, didn't want to deal with it in the cold, so after dinner while paying the check, I tapped a button, got a car confirmed, and sat inside while watching him drive to us.
Midtown and Times Square are usually solid -- all week after work, it was late and we didn't feel like taking the subway tired in the cold, so we tried Whisk since riding back in a cushy black car is really pleasant in that situation. There were Uber cars around, but at this point I'm hesitant to use it lest they surge me or whatever. Whisk has been reasonable and usually pretty close to a cab fare, maybe a little more sometimes which I was okay paying when cabs were a pain.
One really cool thing was that even when there wasn't a car around, it has this feature where it asks if you want to be queued up, keeps looking for a car to come by, and texts you if it finds one. It was slick because we were like, sure why not, kept packing up our stuff at office before braving the cold, and then boom - it actually texted back saying a car is on the way. That seems like a nicer way to deal with supply shortages than "surging" like 7x the fare :)
It would be nice if the app gave a fare estimate up front, but then again not all the ride apps do that, and a cab doesn't either. It has flat fares to the airports, which was pretty nice once when traffic was really bad.
Drivers have been pretty good and professional. They keep getting better compared to last year - maybe they were getting used to it back then.
For me, these are the key benefits of an app like this:
* watch the car coming instead of talking through a dispatcher and having no idea where it is
* no hassle of paying and mentally calculating a tip while getting out of the car
There's a new unlimited ride pass feature I'll probably try next time I'm there. I know a guy who's been using it every day to commute.
The app itself is fine. I like the credit card scanner so you don't have to punch in the number. I used it while standing around in baggage claim. I'm not sure why more apps don't have it.
Try it out the next time you need a cab in Manhattan. Hopefully, the coverage will expand to more of the city soon.