The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time (Unabridged)
by Bob Maurer, Leigh Ann Hirschman
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The easy-to-implement guide to driving organizational change by applying the proven concept of kaizen UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.