Art of the Apology
How, When, and Why to Give and Accept Apologies
Lauren M. Bloom
This book can be downloaded and read in iBooks on your Mac or iOS device.
In Art of the Apology, author Lauren M. Bloom identifies the six essential elements of any effective apology—and the thirteen most common ways to botch it. A well-thought-out, honest apology can heal your relationship, save your job, and offer you an opportunity for personal or professional growth. Life is too precious to be burdened by grudges. Let Lauren M. Bloom help you clear your conscience, learn from your mistakes, and build a more forgiving world—one apology at a time.
Insightful and honest. A must read!
Once I started reading Lauren Bloom's "Art of the Apology" I couldn't put it down. I found this book to be very insightful and helpful. It serves as a wonderful tool not only for the workplace but also for everyday life. I would recommend this book to my family and friends. A must read!