Command Center Handbook
Proactive IT Monitoring: Protecting Business Value Through Operational Excellence
Abdul A Jaludi
This book can be downloaded and read in iBooks on your Mac or iOS device.
The federal government does not have an exclusive on technology failures. Healthcare.gov technology issues were glaringly obvious but how do you catch the not so obvious: Problems customers see which you know nothing about?
High churn rates, unacceptable levels of poor client experience or below industry average profit margins may point to technology as the cause of or having a contributing role.
An optimized proactive command center can help improve your customers experience by fixing issues before they become visible to the customer and preventing poor code or untested applications from going into production, where they will do more harm than good.