The Gloves Come Off---and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen
Michael Fazio & Michael Malice
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New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding
Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own.
In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.
A few of Fazio's tips include:
• When and how much to palm in tips
• How to get a seat or ticket to the hottest thing in town
• How to avoid being labeled a rube the minute you walk through the door
• How you can become your favorite store or restaurant's most beloved customer
• And much more
Stayed up til 5am reading.
So enjoyed this book! The behind-the-scenes insight into an occupation that I've always thought a bit mysterious was really intriguing. I found this a "page turner" and purely fun to read! Interesting, engrossing, enlightening...thanks so much!
This was a great read! Loved the tips and the peek behind the velvet rope/curtain of the rich, famous and often spoiled. As someone who has been in a service profession my entire career, it's an excellent boost for my morale.