The Deming Route to Quality and Productivity
Road Maps and Roadblocks
William W. Scherkenbach
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This is the Enhanced Second Edition of Scherkenbach's first book. The first edition has gained world-wide acceptance since being published in 1986. More than 300,000 copes have been printed so far in English, French, Spanish, Portuguese, Rumanian, and Chinese. This book presents each of Deming's 14 Points, offering analysis and explanations based on years of study with Dr. Deming. This Second Edition updates Dr. Deming's philosophy and its implementation from Scherkenbach's own extensive experience in China. I have included in this edition some photographs, videos, audios, and animations that I use in my seminars on Dr. Deming's philosophy. They also were included in my earlier DVD-ROM "Breakthrough Performance" and my CD-ROM "Deming: Best Efforts Are Not Enough!" This is my first opportunity to bring them all together in an enhanced media format.