Heroes Need Not Apply:
How To Build a Patient-Accountable Culture without Putting More on Your Plate
Brian D Wong MD
This book can be downloaded and read in iBooks on your Mac or iOS device.
Everyone in healthcare knows that the lack of accountability negatively impacts care, and when accountability improves throughout your organization, care improves. What healthcare leaders don't know, is how to improve accountability and why it so critically linked to improving patient care. Heroes Need Not Apply not only eliminates the accountability dilemma, it provides the tools and approach healthcare leaders, physicians and nurses need to most impact patient care. And it does so without adding more initiatives or any extra work to their already full plates. Based on true experiences during his twenty years of consulting with healthcare executives, Dr. Wong's Angels of Seattle hospital welcomes readers into a patient accountable culture in action. We'll witness his real as life characters step into the roles needed to define and attain accountability, and give patients what they need the most.