iTunes

Opening the iTunes Store.If iTunes doesn't open, click the iTunes application icon in your Dock or on your Windows desktop.Progress Indicator
Opening the iBooks Store.If iBooks doesn't open, click the iBooks app in your Dock.Progress Indicator
iTunes

iTunes is the world's easiest way to organize and add to your digital media collection.

We are unable to find iTunes on your computer. To download from the iTunes Store, get iTunes now.

Already have iTunes? Click I Have iTunes to open it now.

I Have iTunes Free Download
iTunes for Mac + PC

Information Technology, Pimps and Drug Dealers

An IT Leadership Journey from Users to Customers

Mark Russel

This book is available for download with iBooks on your Mac or iOS device, and with iTunes on your computer. Books can be read with iBooks on your Mac or iOS device.

Description

Have you ever heard an IT team member talking down to a user?  A network administrator threatening to block or throttle internet connectivity to a user’s desktop?  A perfectly elegant IT solution that is totally unworkable when it is delivered to the users?  The stories of IT misalignment with the business they are supposed to serve are legendary, but why is that?  Have you ever paused for a moment and thought of the industries that class their customers as “users”?  Like the title of the book suggests, IT is in bad company.

I believe the IT leadership can change this environment by considering 7 focus areas
Know Yourself
Build Trust
Establish Accountability
Nourish Relationships
Innovate Business
Transform Teams
Beware Pitfalls

As we walk through each of these focus areas, we will examine how to transform users into customers; we will discuss thoughts on leadership, transformation, tools, and tricks; and share some stories, both good and bad.  Do you believe that your team has issues today?  Would you like to do something about it?  Then the next seven chapters will resonate with you.

Mark Traynor has an IT career spanning over 15 years in high profile industries from motor racing to financial services. He has worked on both sides of the Atlantic and is passionate about the services IT can offer the business and wider world. 

While working on his Masters in Engineering Management from the University of Central Florida he was bitten by the life long learning bug. That bug is what lead Mark to build this website as he encourages his IT leadership colleagues to take the journey from viewing IT clients as customers instead of users. 

With a focus on encouraging learning, Mark is aiming to donate 78% of the profit from this book to charity. The list of charities is still being worked on but Mark hopes that you not only enjoy the content and find it insight but also know that if you purchase the book it will help others in need. 

Http:\\www.itpdd.net

Information Technology, Pimps and Drug Dealers
View In iTunes
  • $9.99
  • Available on iPhone, iPad, iPod touch, and Mac.
  • Category: Business & Personal Finance
  • Published: Dec 01, 2011
  • Publisher: FastPencil, Inc.
  • Seller: FastPencil, Inc.
  • Print Length: 204 Pages
  • Language: English
  • Requirements: To view this book, you must have an iOS device with iBooks 1.3.1 or later and iOS 4.3.3 or later, or a Mac with iBooks 1.0 or later and OS X 10.9 or later.

Customer Ratings

We have not received enough ratings to display an average for this book.