It's Not About the Coffee
Lessons on Putting People First from a Life at Starbucks
Howard Behar and Others
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During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.
From Publishers Weekly
© Publishers Weekly
As a Starbucks Partner as well as a leader in various capacities I found myself repeatedly inspired and re-inspired by Howard Behar's philosophies on leadership. It can get easy to sit back and play monarch in the kingdom of our minds, but it takes true bravery and wisdom to reflect on others. Leadership without reflection on others is hollow. This book is approachable, easy to read, and easy to digest. It's application stretches far beyond the staff meeting at the beginning of the month; it transcends the office or store front; it challenges us to all become better at wearing our one hat with pride and joy!