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Mastering Civility

A Manifesto for the Workplace

This book is available for download with iBooks on your Mac or iOS device, and with iTunes on your computer. Books can be read with iBooks on your Mac or iOS device.


From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

From Publishers Weekly

Oct 17, 2016 – Porath, a Georgetown University management professor, insightfully explores workplace interactions in this useful, practical guide to countering incivility in its many forms. Seeking to foster more positive company cultures, she stresses that how people treat each other at work matters, telling corporate leaders that bad behavior can even affect the bottom line. She divides the book into four sections, variously concerning the “high costs of incivility,” initiating “civility checkups,” instilling civility into corporate culture, and deflecting personally directed incivility. She explores rudeness’s deleterious effects on health and productivity and the rewards civility can bring for both company and employee. She also details the phenomenon one physician dubs “brain burn”—the long-lasting effects of experiencing or observing unpleasant behavior. Of particular relevance is a chapter on self-assessment, which includes an easy-to-complete checklist for addressing one’s weak points. It also details seven strategies for coping with incivility, including soliciting feedback, hiring a coach, training oneself to read emotions better, and making self-care a priority. This book will arm readers with the tools they need to move from defeat to empowerment and prompt change in the workplace.
Mastering Civility
View in iTunes
  • $13.99
  • Available on iPhone, iPad, iPod touch, and Mac.
  • Category: Management & Leadership
  • Published: Dec 27, 2016
  • Publisher: Grand Central Publishing
  • Seller: Hachette Digital, Inc.
  • Print Length: 176 Pages
  • Language: English
  • Requirements: To view this book, you must have an iOS device with iBooks 1.5 or later and iOS 4.3.3 or later, or a Mac with iBooks 1.0 or later and OS X 10.9 or later.

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