QBQ! The Question Behind the Question
Practicing Personal Accountability at Work and in Life
John G. Miller
This book can be downloaded and read in iBooks on your Mac or iOS device.
The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.
John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.
THE QBQ! PROMISE
This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.
From the Hardcover edition.
From Publishers Weekly
© Publishers Weekly
Good point a that can be covered in a short white paper on personal accountability. This book though is not worth it's price given it's extreme brevity and lack of depth all in less than 64 pages.
Great concept! Find myself using allot of IQ's and changing my life to more QBQ's. But the book is not worth the price! Entire book could be summed up in 2 chapters, or just read the summery and your good.
QBQ! Is the definitive book on personal accountability. None other is as practical or enjoyable. Love the stories. Quick read but to be read over and over. Terrific gift book!