We Need to Talk
Building Trust When Communicating Gets Critical
Phillip Van Hooser
This book can be downloaded and read in iBooks on your Mac or iOS device.
Will your business relationships suffer or be saved by your ability to communicate? Like it or not, our professional relationships are impacted positively or negatively by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our network is expanded or extinguished all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. Discover how you can establish empathy and trust when communicating with subordinates, co-workers, superiors or customers; rebuild the believability quotient when truthfulness has not always been practiced; rein in brutal honesty and the damage it causes; build rapport by actively listening; earn respect while delivering difficult or sensitive messages; build integrity while eliminating communication barriers like the grapevine; and get results by guaranteeing your message was interpreted correctly. Through a masterful use of stories and illustrations, Phillip Van Hooser shares six unique, powerful strategies for communicating when relationships and results are riding on your abilities.