Phillip Van Hooser
This book can be downloaded and read in Apple Books on your Mac or iOS device.
Most people don't think of a cabdriver as a role model for great customer service. But the methods in Willie's Way work with internal or external customers -- for novice or seasoned employees -- in retail, banking, call centers or other challenging customer service circumstances. If you're on the frontline or you are managing the customer service function, you will be a different kind of service professional once you've learned the customer satisfaction secrets in Willie's Way!