Phillip Van Hooser
This book is available for download with iBooks on your Mac or iOS device, and with iTunes on your computer. Books can be read with iBooks on your Mac or iOS device.
Most people don't think of a cabdriver as a role model for great customer service. But the methods in Willie's Way work with internal or external customers -- for novice or seasoned employees -- in retail, banking, call centers or other challenging customer service circumstances. If you're on the frontline or you are managing the customer service function, you will be a different kind of service professional once you've learned the customer satisfaction secrets in Willie's Way!
- Category: Industries & Professions
- Published: Sep 02, 2011
- Publisher: Dulaney Publishing
- Seller: Van Hooser Associates, Inc.
- Print Length: 265 Pages
- Language: English