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Willie's Way

This book can be downloaded and read in Apple Books on your Mac or iOS device.


Most people don't think of a cabdriver as a role model for great customer service. But the methods in Willie's Way work with internal or external customers -- for novice or seasoned employees -- in retail, banking, call centers or other challenging customer service circumstances. If you're on the frontline or you are managing the customer service function, you will be a different kind of service professional once you've learned the customer satisfaction secrets in Willie's Way!

Willie's Way
View in iTunes
  • $8.99
  • Available on iPhone, iPad, iPod touch, and Mac.
  • Category: Industries & Professions
  • Published: Sep 02, 2011
  • Publisher: Dulaney Publishing
  • Seller: Van Hooser Associates, Inc.
  • Print Length: 265 Pages
  • Language: English
  • Requirements: This book can only be viewed on an iOS device with Apple Books on iOS 12 or later, iBooks 1.3.1 or later and iOS 4.3.3 or later, or a Mac with iBooks 1.0 or later and OS X 10.9 or later.

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